About INX INX Software enables businesses to safely mobilise workforces and navigate health, safety, and environmental challenges in fast-paced, complex industries, to better protect people and the planet. We are a trusted partner with deep industry knowledge and expertise developed over 20 years. The depth and breadth of our intelligent software suite enables us to solve a range of business challenges for our clients around the globe.
A little about the role We're looking for an Application Support Coordinator to join our Application Support Services team based in Perth on a full-time basis.
As the Application Support Coordinator, you'll be responsible for:
Answering phone calls and overall ticket management to ensure all tickets are accurately triaged, logged, categorised, and prioritised, in a timely manner.Resolving or escalating cases whilst ensuring all stakeholders are kept informed during a ticket's life cycle, fostering a positive customer experience.Develop a high-level understanding of all products to provide accurate and efficient support.Completing internal and external reporting and able to assist with document creation, knowledge bases, and version control.Adhere to Organisational Level Agreements (OLA's) and Service Level Agreements (SLA's) where applicable.A little about you We're looking for someone that has excellent communication skills, exceptional time management and a proactive approach to problem solving. This role requires communicating with internal and external stakeholders and therefore a clear focus on providing excellent customer service.
You will need to have:
A tertiary qualification in a technology related discipline desirable but not essential.2+ years in an application support role or 3+ years with hands on experience using INX Software preferably in an administrative capacity.Strong verbal and written communication skills.A strong customer centric focus with proven customer service skills.Demonstrated ability to prioritise work and employ time management skills.Working at INX Software People are at the heart of what we do, and we know our employees are the key to our success. We look for passionate and talented people to shape the future of our technology.
Some our benefits include:
Flexible working arrangements such as floating public holidays, hybrid options, and more.Learning and development platforms to foster personal and professional growth.Employee Assistance Program providing confidential counselling and resources to help you thrive.Stay motivated and healthy with gym discounts access to our Wellbeing Centre and more.Enjoy cashback discounts and exclusive deals through our Rewards platform, our way of appreciating your hard work.Join INX for a supportive environment, flexible work, growth opportunities, and a range of perks that enrich your life.
Next Steps Let's keep it simple, click apply and send us your resume, we'll shortlist applicants and if successful we will invite you to complete a brief Video Interview.
We are a Circle Back Initiative Employer; we commit to respond to every applicant.
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