Application Support & Business Intelligence ManagerJob No: HO241211 Location: North Melbourne Application Support & Business Intelligence Manager Head Office – North Melbourne Full Time Basis Join a rapidly growing not-for-profit organisation with a commitment to social justiceFlexible Working Arrangements (incl. Work from home up to 2 days per week)Competitive salary & access to NFP Salary PackagingWintringham promotes a work-life balance cultureFull Time BasisLocated at our Head Office in North Melbourne (VIC)Hands-on role managing a small team of professionalsAbout us Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing and services. We employ more than 1,000 staff across Victoria and Tasmania.
Our Head Office provides the strategic direction and support services for Wintringham's residential, housing and community care services.
Your new role We are currently seeking a motivated and experienced IT professional with prior experience in Enterprise Application Support to join our team on a full-time basis (38 hours per week). As part of the IT leadership team, this role provides the right candidate the opportunity to lead and improve the organisation's Application Support service and Reporting. Your technical knowledge will underpin your exceptional communication and problem-solving skills.
Other responsibilities and duties will include: Support Wintringham to achieve its strategic IT goals by managing Enterprise Applications.Monitor and action system upgrades, system maintenance, and disaster recovery processes to ensure high availability and business continuity.Maintain knowledge and awareness of best practice and prevailing developments in IT and apply these to promote continuous improvement at Wintringham.Manage the organisation's business intelligence/reporting tools to support operations, continuous improvement, and business decision making. This includes supporting report creation in MSSRS/SQL, Excel, and application built-in reporting tools, empowering staff to access and analyse data.Ensure effective application security practices are in place and adhered to, including auditing.Work closely with the IT PMO team to deliver on new application projects (several underway/planned).This is a hands-on role including management and development of a small team of professionals (currently 3 roles). We are looking for someone with a broad skill set in applications support and MSSQL/reporting. You will have good communication skills and not be afraid to roll up your sleeves and work with different parts of the business to help support our clients.
You will be supported by our Head of IT and other members of the IT Team (consisting of an Infrastructure, Applications/BI, and IT PMO team) as you find your feet in the organisation.
What we'll require from you Prior experience in a similar role, Vendor Support/ Consulting, or IT Consulting role.Excellent problem-solving aptitude & ability to think on your feet.Exceptional communication skills (Written and Verbal).Strong hands-on technical expertise with a range of technologies such as:'Off-the-shelf' Enterprise Applications in a Microsoft environmentSQL Server, Reporting Services, and general reporting skills that could be applied to different technologiesWindows Server and 3 tier application architecturesIT (Application) SecurityExposure to Aged Care or NFP, and Epicor, LeeCare, Riskware, or PayGlobal products would be advantagesA readiness to learn new technologies as required.Ability to liaise with staff at every level of the organization.What's in it for you? We are committed to offering an enjoyable, safe, and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:
Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.Flexible working arrangements: Our systems are accessible remotely, utilising Teams for collaboration, so working from home and flexible hours can be discussed with your manager.Continuous development: we believe in giving our staff the skills they need and have an internal training program for all staff. We offer many growth opportunities and have a strong internal recruitment program.Free access to wellbeing services + great discounts to retailers: when you are employed at Wintringham, you will have access to our staff wellbeing portal, exclusive discounts from leading retailers and our Employee Assistance Program.How to apply Previous applicants need not apply.
For more information about this exciting role, you can view a copy of the Position Description here.
Applications can be addressed to Shane Van Houten and submitted via our website.
Please submit a brief Cover Letter introducing yourself and why you are suited to the role to accompany your CV.
Please upload your CV and Cover Letter in PDF format.
Applications will be reviewed as they are received and the closing date is:
Monday 13th January, 2025 at 5pm Successful applicants may be required to undergo a Preemployment Screening, NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both of these parties will prevent Wintringham from being able to continue with your application.
Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.
Successful candidates may be required to comply with the Wintringham Health and Immunisation policy including having three doses of a COVID-19 vaccine before commencing employment and must provide evidence.
Wintringham is committed to providing safe and inclusive environments and services. We celebrate differences in ability, age, culture, gender, gender identity, race, religion, sexuality, spirituality and beliefs. Everyone has a right to feel welcome, respected and valued in a workplace free of discrimination and harassment.
The safety of all older people is paramount, and we have zero tolerance for family violence including elder abuse.
Wintringham proudly acknowledges Australia's First Peoples as the Traditional Owners and Custodians of Country and pays respect to Elders past, present and emerging.
Diversity and inclusion make our community and Wintringham stronger and contribute to helping us end homelessness for older people.
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