Application Support Analyst
Location: Perth
Type: Hybrid/Remote
Contractual hours: 36.25
Basis: Full time
Job category/type: Central Functions
Date posted: 13/11/2024
Job reference: REQ002649
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Central Functions IT team continues to grow and we are now looking for an Application Support Analyst to join our vibrant office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar role where they have gained knowledge and experience in MS SQL server, Microsoft Office 365, and transforming and manipulating data.
A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector.
Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are.
The Team: This role is within the IT Development and Delivery team; a centralised technical team that specialises in the management and maintenance of the core platforms used to deliver pension administration services to Schemes administered within XPS. The team is located across the XPS Group national offices, and as such, you will be able to work from any of our offices on a hybrid or remote basis.
The Role: As an Application Support Analyst with XPS you will:
Provide a helpful and approachable, second/third line support service for internal staff experiencing software challenges.
Support and produce Management Information / Business Intelligence data sets and reports.
Undertake bulk data loading activity into various systems.
Protect the data of our customers by understanding and adhering to GDPR requirements at all times.
Be agile in responding to changing workload volumes, whilst recognising the requirement to communicate appropriately when peaks are identified.
Identify and support/drive the implementation of improvements to existing processes to facilitate the Continual Service Improvement of the work undertaken by the role and within the wider team.
Provide an expert email driven Helpdesk service to our internal and external customers, who may be experiencing challenges accessing online portals provided by XPS.
Effectively liaise with third party support vendors and internal IT teams as part of any support resolution process.
Training more junior members of the team.
Your Profile:
Essential Criteria:
Experience in manipulating and transforming data.
Experience using Microsoft Office 365.
Experience in MS SQL server (particularly T-SQL scripting, SSIS & SSRS, stored procedure development and database design).
Understanding of data protection and compliance principles, namely GDPR. As well as understanding and appreciating how a regulated framework impacts the processing of data sets.
Experience assessing and documenting client issues, user experiences and internal processes and applying a logical approach to problem solving.
Demonstrable stakeholder management skills with stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message and Video Conference.
Experience of working independently and where necessary, from home (without a team physically located around you). Proactive, reliable and able to prioritise.
Desirable Criteria:
Experience of working with pension administration or electronic document management systems.
Experience with programming/scripting languages (such as JavaScript, Python, C# and Visual Basic).
Experience in working on cloud hosted applications, including familiarity in Azure Application Insights.
Working in development environments such as Visual Studio, Azure Data Studio and SQL Management Studio.
Experience with Power Apps (Power BI, Power Automate and Power Query) to implement improved reporting and integrations, as we as an IT organisation transition to MS Azure products.
What We Offer:
Competitive salary
Participation in annual discretionary Bonus Scheme
25 days holiday plus flexibility to buy or sell holiday
Flexible Bank holidays
Pension scheme, matching contribution structure
Healthcare cash plan
Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
Life Assurance cover, four times basic salary
XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
Employee Assistance Programme for you and your household
Access to a digital GP service
Paid volunteering day when participating in Company organised events
Staff referral scheme when you introduce a friend to XPS
What Next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.
Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.
The successful candidate will need to demonstrate the following requirements:
Right to Work confirmation
DBS Disclosure check
Employment or educational references covering five years
Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
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