Product Management & Development (Information & Communication Technology)Full timeWe're looking for a skilled CRM Product Support & Solutions Specialist to provide comprehensive support for LexisNexis Interaction CRM and its integrations, including Windows operating systems for these products. The role focuses on current on-premises CRM instances in Australia and the UK. Background skills in supporting disaster recovery (DR) for CRM and managing the product lifecycle are essential. Experience in transformation from on-premises to cloud is highly desirable as part of the roadmap but not essential.About You:To be successful in this role you will display the following skills and experience:Expertise in Interaction CRM: Extensive experience with LexisNexis Interaction CRM, including configuration, troubleshooting, and administration.Interaction Modules: In-depth knowledge of various CRM modules, such as IQ, Opportunities, Engagement, and other relevant modules to maximize the CRM's capabilities.Contact Management: Expertise in managing and optimising the contact management functionality within Interaction CRM to ensure effective and accurate client relationship tracking.On-Premises and Cloud SaaS Knowledge: Proven experience supporting both on-premises and cloud-based SaaS applications, with a strong understanding of hybrid environments.Product Ecosystem Knowledge: Proficiency with related products like eMarketing solutions, Qorus, and SharePoint Online, including support and integration.Database and Web Management (SQL, IIS): Strong proficiency in SQL for database management, tuning, and reporting, with experience managing IIS and XML for web application support and system integration.Data Analytics & Reporting: Ability to manage data quality and integrity, deduplicate data, and generate actionable insights through data analytics.Customer-Centric Approach: Strong interpersonal skills with a focus on user satisfaction, delivering effective technical support and training.About Ashurst:Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit www.ashurst.com.What makes Ashurst a great place to work?Competitive remuneration with the flexibility to reward high performance.Complimentary gym memberships.Corporate health plans.A global professional development offering for all employees.An industry-leading programme that celebrates diversity and inclusion.We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
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