Description Please note: applications will be reviewed from 6 January 2025 onwards.
The Opportunity:
We're looking for a skilled CRM Product Support & Solutions Specialist to provide comprehensive support for LexisNexis Interaction CRM and its integrations, including Windows operating systems for these products.
The role focuses on current on-premises CRM instances in Australia and the UK.
Background skills in supporting disaster recovery (DR) for CRM and managing the product lifecycle are essential.
Experience in transformation from on-premises to cloud is highly desirable as part of the roadmap but not essential.
We offer a flexible working environment, and can consider this role to be based remotely, with access to a local office.
About You:
To be successful in this role you will display the following skills and experience:
Expertise in Interaction CRM: Extensive experience with LexisNexis Interaction CRM, including configuration, troubleshooting, and administration.Interaction Modules: In-depth knowledge of various CRM modules, such as IQ, Opportunities, Engagement, and other relevant modules to maximize the CRM's capabilities.Contact Management: Expertise in managing and optimising the contact management functionality within Interaction CRM to ensure effective and accurate client relationship tracking.On-Premises and Cloud SaaS Knowledge: Proven experience supporting both on-premises and cloud-based SaaS applications, with a strong understanding of hybrid environments.Product Ecosystem Knowledge: Proficiency with related products like eMarketing solutions, Qorus, and SharePoint Online, including support and integration.Database and Web Management (SQL, IIS): Strong proficiency in SQL for database management, tuning, and reporting, with experience managing IIS and XML for web application support and system integration.Data Analytics & Reporting: Ability to manage data quality and integrity, deduplicate data, and generate actionable insights through data analytics.Customer-Centric Approach: Strong interpersonal skills with a focus on user satisfaction, delivering effective technical support and training.What makes Ashurst a great place to work?
We offer you all the things you should expect from an international law firm, some of which include:
competitive remuneration with the flexibility to reward high performance;flexible working;complimentary gym memberships;corporate health plans;a global professional development offering for all employees; andan industry-leading programme that celebrates diversity and inclusion.We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.
We aim to recruit, retain and promote the best people from the widest possible talent pools.
We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.
Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence.
It is these values that make Ashurst a unique place to work.
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