Application Packager

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team
Datacom is successful when our people are successful.
So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards.
We strive to develop a culture that encourages interaction and promotes social activity.
We work hard but we also know how to have fun.
We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role
This role will be providing key packaging services to one of our largest customers.
As part of a broader team, you will be responding to contracted and project requests.
Please note that due to customer requirements, this role requires Australian Citizenship preferably with a Government Security Baseline Clearance (or NV1 if possible).

What you will do Software packaging and repackaging, covering from discovery through to deployment supportPackage based on BAU tickets as well as projectParticipate in project planning sessions and project deliveryPrepare documentation for use by Operational staffAnalyse and rectify packaging problemsLeverage enterprise-grade tools, processes, and frameworks to deliver high-quality services and outcomes to Datacom customers in accordance with SLAsEnsure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleaguesOperate in, and contribute to the winning culture of a high-performing teamIdentify service improvements, efficiencies and/or cost reductions for Datacom customersFollow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)Provide guidance and mentoring to less experienced Datacom staff to ensure overall competence and growth in the company continually improvesTake responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring:
You will have 5 years' IT industry experience, preferably within an IT managed service provider, with approximately 3 years' experience in a similar Application Packaging role.
You will have exceptional knowledge of packaging tools, InstallShield, PACE etc.
You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems.
You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf.
You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.
You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Customer Satisfaction
Ensure outstanding levels of customer satisfaction by demonstrating the following:
Timely responses to customer queriesProfessional verbal and written communicationAttendance to, and active participation in internal/customer meetingsFollow-up on assigned action items assigned during meetingsTeam Engagement
Ability to operate in a team environment by demonstrating the following:Be an effective ambassador for Datacom behaving in ways consistent with the Company ValuesDevelop effective working relationships with other members of the team to ensure the best team outcomeConsult directly with team members, client or other third parties to obtain required information or decisionsDemonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution effortsPerform work after-hours where required for project and/or support engagementsShare relevant knowledge, experience, and ideas with team members with the aim of building team competence and cultureProvide constructive feedback to improve team and corporate capabilityInitiative-taking open and honest communication at all levels and remains accountable for personal performanceSupport other members of the wider Intelligent Workspace group wherever possibleProject Delivery Commitment to exceptional project delivery by demonstrating:Compliance with Datacom Delivery MethodologiesEnsure project design principles result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementationSuccessful and responsive project delivery within schedule and budget estimatesAssigned project activities are completed un-supervised or under guidance of the Project Manager if assignedClose collaboration with customers to ensure delivery of project outcomesIdentify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clientsAccurate and efficient delivery of project tasks minimising re-workAccurate and timely contribution to project reportingAccurate and timely completion of time sheeting for daily activitiesUp-to-Date utilisation forecasts based on assigned work are maintainedAssisting pre-sales with scoping of project engagements in customer environmentsManaging workloads to allow warm handover to BAU when required for project engagementsTraining and Development
Commitment to continuous personal development by demonstrating:Development, maintenance, and execution of initiatives in alignment with a personal development planAttain and/or maintain relevant industry or professional certification(s)Provide constructive feedback on the development needs of the teamWhy join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
If you would like to know more and this sounds like you, please apply online today!
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