We are seeking an experienced Application Delivery Lead to oversee the delivery of application services for LeavePlus. This role is pivotal in ensuring our services meet set standards and timeframes, acting as the main link between stakeholders and the service delivery team. You will implement and maintain service delivery processes to ensure high stakeholder satisfaction and contribute to defining the app service roadmap based on user feedback, market trends, and business objectives.
Job DescriptionKey Responsibilities: Service Management: You will oversee the delivery of application services, ensuring they meet set standards and timeframes. Acting as the main link between stakeholders and the service delivery team, you will implement and maintain service delivery processes to ensure high stakeholder satisfaction. Additionally, you will contribute to defining the app service roadmap based on user feedback, market trends, and business objectives.Performance and Quality Management: Your role includes monitoring and managing service-related processes to maintain high performance levels. You will take ownership of critical incidents, coordinate with resolution teams, and communicate effectively with stakeholders. Tracking and managing key performance indicators (KPIs) to ensure service quality, ensuring compliance with relevant data privacy regulations and security best practices, and identifying opportunities for process improvements or technological enhancements are also key aspects of this role.Project Management: You will lead project teams to deliver application services, managing project timelines, resources, and budgets to ensure on-time delivery within scope and cost constraints. Providing regular status updates to key stakeholders, highlighting progress, risks, and issue resolution plans, and ensuring projects are completed on time and within budget are essential responsibilities.Stakeholder Relationship Management: Maintaining excellent relationships with stakeholders is crucial. You will collaborate with cross-functional teams, including developers, designers, QA analysts, and business stakeholders, to define project requirements and deliverables. Identifying and addressing stakeholder issues and needs promptly, facilitating smooth communication, and problem resolution are key to success in this role.About You: Passionate about technology and its application in a professional workplace, our ideal candidate can work effectively both in a team and autonomously. You'll bring strong project management skills, coupled with experience in delivering app services or tech projects. The ability to prioritize and manage multiple tasks simultaneously, combined with analytical and problem-solving abilities to address technical and operational challenges, is pivotal, as is experience in managing application services and stakeholder relationships.
Desired Skills and ExperienceOur ideal candidate will have prior experience in leading application service delivery with a demonstrated success in delivering complex application services within specified timelines and budget constraints. Experience with agile methodologies and frameworks such as Scrum or Kanban, along with familiarity with software development lifecycle processes and best practices, is essential. A proven track record of managing stakeholder relationships and vendor engagements in a technology environment is required. Additionally, ITIL Foundation and PMP Certification are desirable.
Application Process: To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team at LeavePlus.
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