On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024. Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period. Application and Digital Support ManagerFull-time Permanent Details:
Seeking an outstanding leader who can creatively navigate technical challenges while mentoring and building a small team of technical/operational officers. The right candidate will live and breathe troubleshooting technical issues in business systems, while ensuring the day-to-day operational actions/maintenance are achieved. The position will require skilful engagement with other technical experts across government. We are looking for a candidate with exceptional SQL capabilities who thrives in training and building others, passing along their knowledge. In addition, having deep knowledge in Dynamics365 CRM platforms, with the ability to administer, configure, and troubleshoot issues will set you apart (but finding joy in support aging systems). An outstanding candidate can extend their skills and develop code in C# / Java Script and build on Power Automate to further support the ongoing development and use of our Dynamics365 environment. The role is expected to provide trusted technical support/advice on a range of client services and business applications, the advancement of technology, support business systems and providing strategic ICT knowledge in line with business objectives. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Eligibility/Other Requirements:
Leadership expertise in delivering agreed business outcomes and solutions by taking initiative and setting clear direction and providing guidance for team members. Adaptability to changing circumstances and multiple priorities and demands, and resilience while managing a constantly changing, complex and diverse ICT environment. Ability to establish and maintain effective and diverse business partnerships, including with senior stakeholders, through collaboration, engagement, responsiveness and influence. Focuses on customer needs and satisfaction, with the ability to provide quality advice to a range of stakeholders. Take an innovative and holistic approach to service design, support and delivery for improved outcomes. Analytical thinking and problem-solving skills to resolve immediate problems for customers, but also proactively put solutions in place to prevent issues from reoccurring. Awareness of technical and business market trends and using this knowledge and expertise to advise and guide business outcomes.
Note:
This is a permanent position available immediately. A Merit Pool will be established from the selection process and will be used to fill any further vacancies over the next 12 months. This position will be in workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. Travel between sites may be required. The ACTPS offers a collaborative and supportive work environment. We aim to be the most progressive jurisdiction in Australia for hybrid and flexible working. Our team utilises hybrid work arrangements, including home-based and activity-based working predominantly in Gungahlin, the City and Belconnen (please note, attendance in the office for 2+ days is required). This position is an assessed Position of Trust that requires Australian citizenship and a Negative Vetting 1 (NV1) security clearance, or the ability to acquire and maintain one. How to apply:
Applicants must submit a current curriculum vitae and two-page pitch addressing the Selection Criteria (what you will require). Applications should be submitted via the Apply Now button.
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