Help Desk & IT Support (Information & Communication Technology) Full time
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale.
Roles and Responsibilities: Provide a dynamic service identifying and solving issues within multiple components of critical business systems.Use problem solving skills to keep our world class systems delivering value to our clients by maintaining custom and/or software application code.Work in challenging and dynamic environments.Increase efficiency by optimizing work across one or more clients.Application Support Undertake some or all of the following:From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans.Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements.Ensure the application is active and operating according to service commitments for assigned deliverables.Organize and prioritize work effectively to facilitate resolution of problems and system continuity.Ensure application maintenance work is being followed according to quality standards.Ensure that primary support toward installation of application releases into production is being provided.Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks.Engage the team on Risk Management and Defect Prevention best practices.Work with different stakeholders to gather and interpret user/system requirements into support specifications.Anticipate, identify, track and resolve issues and risks affecting the application.May create operational documentation for the application.Skills and Experience Required: Work with team members to gather and interpret user/system requirements into design specifications.Design and code applications to functional and technical programming standards.Develop system specifications and interfaces for complex components.Create operational documentation for the application.Provide primary support for installation of application releases into production.Maintain applications according to SLAs.Conduct project and issue management (status reporting, issue reporting, ETC/budget reporting) for assigned scope of work.Develop and implement testing plans.Work across the Service Delivery Lifecycle.Work across the Service Delivery Lifecycle on engineering solutions for new system roll-outs, major/minor enhancements, and/or ongoing maintenance of existing applications.Analyze, design, build, and/or test new components or enhancements to existing modules.Benefits of working at Accenture: 18 weeks paid parental leave.Structured career development program.Local and international career opportunities.Certified as a Family Inclusive Workplace.Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.Equal Employment Opportunity Statement for Australia: At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
#J-18808-Ljbffr