This job offer is not available in your country.Our valued State Government client is looking for a Business Analyst to join their multi-channel contact centre project team.This team has been established to deliver a number of initiatives to drive the Queensland Government's service delivery agenda.About the roleThe Principal Business Analyst will ensure that the Contact Centre's systems are properly designed, configured, developed, documented, implemented, integrated, and enhanced, to meet business requirements and underpin high-quality service provision.This position will provide business analysis expertise to solve complex problems and consult and advise key stakeholders to ensure that the systems are effectively aligned to operational and strategic requirements.The role will work with cross-functional teams to understand business objectives, requirements, and challenges and will lead the analysis and documentation of business processes, workflows, and system requirements.About YouFormal training or qualifications in Business Process Modelling Notation (BPMN), Business Analysis Body of Knowledge (BABOK), Agile, Lean or Six Sigma would be highly regarded.Experience in Dynamics 365 or Genesys.Demonstrated experience and expertise as a business analyst, preferably in a healthcare context, with a strong focus on service delivery and business process improvement.Highly developed analytical skills, including assessing complex systems and environments, formulating strategies and implementing best practice initiatives.High level knowledge and application of appropriate project management and business analysis frameworks, and an ability to promote and provide advice on the use of appropriate techniques, methodologies, and tools.Demonstrated expertise in mapping business needs to technology solutions.Extensive written and verbal communication skills.Demonstrated ability to provide advice, consult and negotiate with stakeholders on complex and strategic business analysis and solution issues, build effective client and stakeholder relationships in an environment of change and client service delivery.The Principal Business Analyst role reports to the ICT Service Delivery Manager, Planning and Performance.This role offers a competitive hourly rate, an initial 2-month assignment with the possibility of an extension. The role offers a hybrid flexible work week, and you can be located in either their Zillmere or Herston offices.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability.In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via email or phone and indicate your preferred method of communication so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.For further information on how DFP processes your personal information, please review the DFP Information Collection and Privacy Policy.Do not submit any sensitive personal information in your resume.
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