Ao4 Assessment Officer

About The RoleThis role is located in Toowoomba and is a temporary contract until Feb 2025. Public Sector People are partnering with a State Government Department to recruit an Assessment Officer (A04) for their Regional Service Centre. This is a unique opportunity to contribute to the investigation, assessment, and determination of matters related to their services.Key ResponsibilitiesCase Management: Process licensing, insurance, and dispute management matters, including the ability to decline claims, in accordance with delegation.Audits and Investigations: Undertake performance audits of contractors and certifiers, investigate breaches of legislation administered by QBCC through compliance activities, and prepare reports/recommendations.Policy and Legislation: Interpret and apply policy and legislation, ensuring adherence in all activities.Research and Representation: Conduct research for cases and projects, represent QBCC in promotional and educational activities, and participate in hearings before the tribunal and courts as required.Planning and Change Management: Contribute to planning and change management activities, making recommendations for improvements.Industry Intelligence: Gather industry intelligence to ensure proactive service delivery.Administrative Support: Undertake general administrative duties and support communication across QBCC networks.Customer Service: Provide exceptional customer service to all staff of the Commission and external customers through various channels.Candidate AttributesCase Management Skills: Demonstrate research, decision-making, planning, and report writing skills for effective case management.Legislation and Policy: Apply, interpret, and provide advice on legislation and policy, ensuring compliance in all activities.Communication and Problem Solving: Utilize effective communication and problem-solving techniques to achieve innovation and deliver quality customer service.Team Collaboration: Contribute to the team to achieve outcomes and foster effective work relationships.To apply for this role click "APPLY NOW"Seniority levelEntry levelEmployment typeTemporaryJob functionGeneral Business, Administrative, and Customer ServiceIndustriesArchitecture and Planning, Government Administration, and Government Relations Services
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