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Ao3 Customer Service Officer

Ao3 Customer Service Officer
Company:

Public Sector People



Job Function:

Customer Service

Details of the offer

2 days ago Be among the first 25 applicantsAbout The RolePublic Sector People are currently recruiting for an Administration Officer (AO3) position within a State Government Department. As part of the Service Delivery team in Housing and Homelessness Services, you'll play a vital role in providing housing assistance and homelessness support services to Queenslanders most in need.This will be a strong call centre position.Key ResponsibilitiesGeneral Administrative Support: Provide comprehensive administrative support, develop and maintain administrative procedures and systems to ensure the effective functioning of the Housing Service Centre.Information Systems Management: Implement and administer departmental information systems related to finance, human resource management, correspondence, records management, and plant and equipment.Human Resources Assistance: Undertake administrative functions associated with personnel matters, providing accurate human resource information as required.Software Utilization: Utilize a range of software packages and databases to maintain and improve administration processes, ensuring high-quality support.Event Coordination: Organize and coordinate functions, meetings, and training activities, including planning itineraries, venues, catering, travel bookings, and accommodation.Stakeholder Liaison: Maintain effective relationships with team members, internal and external customers, and other stakeholders, ensuring clear communication and collaboration.Continuous Improvement: Actively contribute to the continuous improvement of administrative support services, delivering timely and quality service.Workplace Safety: Support and maintain a workplace safety culture by ensuring adherence to Workplace Health and Safety policies and practices in day-to-day operations.What We Are Looking ForIn this role, we will consider your ability to:Consider wider organizational objectives when making decisions and executing your work (Vision).Manage priorities, meet tight deadlines, and deliver consistent quality service with minimal supervision (Results).Demonstrate clear and concise written and verbal communication, collaborating effectively with others in a team environment (Results).Provide strong skills, knowledge, and expertise in administrative support (Accountability).Act professionally at all times, adhering to public service values including the Code of Conduct, taking responsibility for accurate completion of work (Accountability).Ready to make a difference? Apply now and be part of a team committed to providing essential support to Queenslanders in need.Seniority levelEntry levelEmployment typeTemporaryJob functionGeneral Business, Administrative, and Customer ServiceIndustriesArchitecture and Planning, Government Administration, and Government Relations Services
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Job Function:

Requirements

Ao3 Customer Service Officer
Company:

Public Sector People



Job Function:

Customer Service

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