We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Digital & eCommerce, Customer Experience & Product, Marketing & Communications
Ancillary Product SpecialistHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you'll be doing: The objective of the Ancillary Product Specialist role is to nurture our existing flight ancillary products and contribute to growth through seeking opportunities to improve attachment across our digital platforms. Close collaboration and placing our customer at the centre of our decisions is core to the ancillary product team and is key to the success of the products and the revenue we generate.
Additionally, you will also be responsible for;
Optimise and increase digital conversion across ancillary product portfolio by understanding shopping behaviours and influencing booking workflowsIdentify enhancements to ancillary products to strengthen the customer propositionSubject matter expert for the baggage and fee portfoliosManagement of financial and operational performance to agreed specificationsIncrease attachment rates across all distribution channels of the ancillary product portfolioAssist with onboarding of new ancillary productsInput into future merchandising strategy and development prioritiesContribute to design, briefing and execution of tactical roadmap initiatives to increase ancillary revenue in support to the Ancillary Merchandising and Tactical ManagerReview product types and competitor markets to help formulate optimal digital selling propositionInfluencing and collaborating on future ancillary strategy as it applies to placement and promotion in our digital platformsAct upon customer feedback and contribute to improved customer experience and increase likelihood to recommend metrics across digital touchpoints and specific product areasContribute to performance management reportingActively seeking opportunities to innovate with partners to improve guest experience (NPS), reduce cost and create growth opportunitiesThis is a 2 year maximum term contract role. You'll be great in this role if you: Knowledge of best practice digital purchasing behaviour and merchandising techniques to maximise conversion rates2+ years experience in an eCommerce role in airline or travel industryHave an understanding of EMD's and Ancillary products within the GDS spaceAbility to assess and develop opportunities to drive positive VA outcomesHave demonstrated results in highly commercial environmentsDeveloping commercial awareness and business acumenSolid relationship and portfolio management skillsProven ability to build strong stakeholder relationships and navigate complex organisational accountabilitiesA planned and systematic approach to business improvement that relies on detailed analysis and collaboration to produce specific outcomesExcellent written and verbal skills with the ability to communicate complex thoughts and ideas clearlyWhat you'll get from us We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)Flexible working arrangements (including work hours and work from home)Discounts on travel insurance, car hire, accommodation and experiences worldwideHospitality, retail, technology, beauty services and wellness discountsWellness support, including the betterme digital wellbeing platformA comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financialDress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of youEquality rules We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We're ready to hear from you. Apply now. Play a key role in the expansion and cultivation of flight ancillary offerings on Virgin Australia's digital platforms
Join a team that looks out for one another, where no two days are the same.
Help guests at the very beginning of their journey with outstanding customer service.
Recruiting now for commercial pilots who value balance, lifestyle and flexibility.
Play a key role in the expansion and cultivation of flight ancillary offerings on Virgin Australia's digital platforms
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