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In this role, you will manage a client portfolio and ensure their service requirements are met by conducting regular site audits.
Additionally, responsibilities will include:
Complete contract management of portfolios within a geographical area.
First point of contact for any complaints or escalations.
Conduct regular 'on the job' training with personnel.
Establish and maintain strong stakeholder relationships.
Review services with existing clients and identify any gaps in servicing we may be able to fill.
Successful candidate must have:
2-3 years' experience in Account Management or similar client facing roles.
Relevant industry experience would be advantageous.
Intermediate skills in Microsoft Suite.
Ability to build and sustain strong relationships with all stakeholders.
Ability to work autonomously as well as part of a team.
Willingness to commute to remote client sites when required.
What we can offer:
Tools of trade (Company phone and Laptop).
Fully maintained company vehicle.
Comprehensive training and induction.
Great collaborative team environment.
Free on-site parking.
About Us:
AMC Commercial Cleaning undertakes a variety of employment screening checks, including Employment References , a Working with Children Check , and a National Police Check .
The successful candidate will need to complete these checks as part of our recruitment process.
Established in 1988, AMC Commercial Cleaning is an Australian-owned, family-run cleaning company specialising in cleaning services across various industries.
Altogether we have over 2,500 employees including professional cleaners, and 500 operatives, with offices spread across Australia and New Zealand.
We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace.
Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.
Due to the high volume of applications received, only successful applicants will be contacted.
Your application will include the following questions:
How many years' experience do you have as a client services manager?
Do you have commercial cleaning experience?
Do you have a current Working With Children (WWC) Check?
How many years' experience do you have in a client services/account management role?
Do you have a current Police Check (National Police Certificate) for employment?
Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
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