Job ID: 2782347 | Amazon Commercial Services Pty Ltd
Do you want to help drive innovations in the e-commerce space? Do you have a track record of successfully designing customer facing functionality and world class customer experiences? Amazon Australia's Payment Acceptance and Product Management team is looking for a proven contributor with strong payment product management experience to design and drive Amazon's payment offerings and help shaping customers' shopping experience.
Amazon's Australia Payments team is responsible for how Amazon's customers pay on Amazon's AU websites and through Amazon's services. In this role, you will be responsible for the day-to-day stewardship and performance of the payment experience for Amazon's customers in Australia. You will be responsible for KPI's including cost of payments, payment success rates, and various customer metrics. You may require working with the biggest players in the payments industry, external C-suite executives and regulatory bodies to deliver best-in-class customer paying experiences while driving change in the industry. You will identify opportunities to improve the paying customer experience across all payment methods we offer at amazon.com.au in order to reduce customer friction. You will sponsor direct customer research and dive deep with business and technical leaders to drive the daily prioritization decisions to deliver the best experience to Amazon customers. You will own the long term vision for paying customer experience, determining which payment methods Amazon should accept and where we should invest to improve the paying customer experience. While you will focus on Australia, you will align with the rest of the global Payments team to ensure alignment on partner relationships and global strategies.
In this role, you will work with a team of product managers and talented developers to launch new customer facing functionality to drive greater adoption and usage of Amazon's payment methods. You should be comfortable working both at the strategic level and diving deep into details as needed to ensure high quality execution. You will take ownership and be able to influence others to deliver on your goals. You will need to be able to collaborate with a diverse set of internal teams to achieve success in this role. You will chart the course of enhancing existing and creating new products and services that solve real problems for our customers and internal stakeholders (including legal, tax, accounting, treasury and IT security teams). You will work across the company with existing systems and your clients in the business to enable and develop payment products that grow with our customer and business needs. You will select, negotiate with and manage our external payment service suppliers. You must be able to drive multiple initiatives simultaneously.
Key job responsibilities
- Owning, building and driving the paying customer experience for Amazon AU.
- Partnering with key stakeholders to define payment product strategy while keeping leadership updated.
- Owning various payment products and partnering with internal business teams across Amazon to identify and influence development of new products and services.
- Working with external partners such as financial institutions for payment products offered in partnership with external partners.
- Promoting data-driving decision making throughout the team while building and managing high quality product roadmaps based on your vision and strategy.
- Gaining support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
- Creating program goals and related metrics, track progress and manage through obstacles to achieve your objectives.
- Communicating performance, articulating root-cause analysis and linking to specific improvement areas, as well sharing best practices with other Amazon teams.
- Conducting customer research and understand local customer needs.
- Overseeing the reporting of business operations goals, metrics, and dashboard with the intent of identifying and driving towards operational excellence and continuous performance improvement.
About the team
We are a small team of "owners" who are continuously learning and driving initiatives to improve paying customer experience.
Learn More about Amazon Australia
- 7+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Master's degree or equivalent
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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