The IT Support Engineer is a member of a Global IT organization responsible for all Amazon Fulfillment.Our team approaches work as seeing no job as too small and no challenge as too big!They will be supporting centers across this network with daily projects and activities as directed.Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center, managing multiple customer requests simultaneously.Client DetailsAmazon, one of the top 100 companies, has an immediate opening for an IT Support Technician in our Fulfillment Center.DescriptionThe IT Support Engineer will be supporting centers across this network with daily projects and activities as directed.Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center, managing multiple customer requests simultaneously.This includes troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.IT Support Engineers have the ability to move up 50lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.IT Support Technicians are also responsible for the RMA and repair process for all devices under warranty.IT Support Engineers are also expected to participate in learning new technologies and career development opportunities as presented in an effort to progress to higher level positions within the IT network.The position will also require supporting of multiple buildings around the area.ProfileBasic qualifications High School diploma or equivalentExpertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)Advanced Troubleshooting skills in a multi-user high pressure environmentUnderstanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applicationsExperience with Data Cabling / Computer Facilities maintenanceProven skills in PC repair, troubleshooting, deployment, and liquidationExcellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.Ability to stand/walk for 10-12 hours per dayWillingness to work flexible shifts and scheduling including nights, weekends, and holidaysAuthorization to work in the Australia without sponsorship Preferred qualifications Bachelor's degree in Computer science or IT related field.Microsoft MCSE, MCITP Systems Administrator (Active Directory)Cisco CCNA certificationAdvanced Linux systems administration skillsStrong troubleshooting skills of very complex systemsAbility to explain complex IT concepts in simple termsAbility to manage high priority projectsJob OfferLocation: Amazon Ravenhall, VICPayrate: From $36/hr Day Shift RateDuration: 1-Month ContractStart Date: 01/07/2024
