As a Receptionist for Allied Business Support Australia (ABSA), you will be the first point of contact for our clients. This is a pivotal role for our company and our clients, requiring the ability to manage over 60 client lines, make and reschedule bookings, and handle outbound calls and administration efficiently.
JOB TITLE: Receptionist
JOB TYPE: Part-time
Job Hours: 21.5 - 22 hours
Mon, Wed, Thur - 7:30am to 1pm
Alternate Tue 12pm to 5pm + Alternate Friday (7:30am to 1pm)
LOCATION: A mix of working from home and our Sunshine Coast Office (Local Sunshine Coast or North Brisbane applicants only)
REPORTS TO: Head of Operations and Director of ABSA
MAIN DUTIES/RESPONSIBILITIES:
Taking inbound and outbound calls and call transfers for 60+ clients Handling queries and complaints via phone, email, and general correspondence Managing bookings and reschedules via phone, email, and general correspondence Performing ad-hoc administration duties Ensuring messages are passed to the appropriate staff member promptly Managing inbox for ABSA and our clients with timely responses Using 10+ different online booking systems Being the first point of contact for our clients and their clients Liaising directly with clients to assist in administration and reception support Completing daily handovers Supporting clients and team with administration as required SKILLS & EXPERIENCE
Experience:
Minimum 1 year experience in a reception/customer service role Allied Health background is an advantage but not essential Personal Skills:
Organisational skills Attention to detail Exceptional multitasking abilities Excellent verbal and written communication skills Courteous demeanor Strong customer service skills Ability to meet deadlines Ability to follow procedures and directions Willingness to accept constructive criticism Inviting and pleasant phone voice Technical Skills:
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, and Outlook) Knowledge of Google Suite and associated products Intermediate IT skills, capable of troubleshooting basic technical issues Ability to use multiple software products simultaneously Experience with online booking systems Job Requirements:
Own portable laptop or PC that can be upgraded as needed Fast internet speed (internet speed test required) Backup/portable internet for outages Headset 2nd monitor Quiet home office with no background noise Ability to travel to our Sunshine Coast office as required PERFORMANCE GOALS:
Complete administration tasks on time Support clients, suppliers, and team members professionally Answer all calls within set KPI times Log time in tracking software, achieving 90% of rostered time Be a real team player Complete thorough handovers to the next shift Work across many online booking systems Follow directions from Head of Operations and ABSA Director Maintain a calm and harmonious team environment Pay: $25.00 – $26.00 per hour
Expected hours: 21 – 22 per week
Benefits:
Work from home Schedule:
Day shift Work Authorisation:
Australia (Required) Work Location: In person
Expected Start Date: 06/01/2025
#J-18808-Ljbffr