Risk Consulting (Insurance & Superannuation)
Full time Dispute Resolution Specialist | Multiple locations | Permanent and Contract Opportunities
Are you ready for a career with Allianz?Even if you don't tick all the boxes, we encourage you to apply!This role is challenging and a highly rewarding work environment, perfect for people who are looking for career growth and a flexible working team.At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community.
As a Dispute Resolution Specialist, you'll be responsible for:
Resolving customer complaints in accordance with external dispute guidelines, policies and procedures, and related policy documents.Engaging with stakeholders across various areas of General Insurance, such as Property, Motor, Commercial, and Farm.Communicating with customers in a professional and empathetic manner to understand their concerns and provide updates in line with agreed timeframes as part of the complaint's resolution process.Collaborating with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk and Compliance teams.Developing and implementing solutions to resolve customer complaints, including compensation and process improvements.Monitoring and meeting key performance indicators related to complaint resolution.Identifying appropriate external support services for customers experiencing vulnerability.About you: Ability to plan and prioritise effectively, work under pressure, and strong time management skills.In-depth knowledge of the General Insurance industry in Property and/or Motor (desirable).Extensive experience in dispute resolution within the General Insurance industry (desirable).Resilience to advocate for and challenge positions to find fair solutions for complex complaints.Excellent time management to meet deadlines.High attention to detail by completing tasks with accuracy.Excellent verbal and written communication skills, including negotiation.Preference for 24 months experience working with AFCA in General Insurance complaints (desirable).Proven experience in legal and/or litigation (3-5 years' experience) (desirable).About Allianz At Allianz, we care about everything that makes you, you.
We believe in an equitable workplace that celebrates diversity and inclusion.
Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out for a confidential conversation.
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