Airtree Ventures Pty | Senior Frontend Engineer - User Help Experience

Details of the offer

Job Description

Join the team redefining how the world experiences design.
Where and how you can work
Our flagship campus is in Sydney.
We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide.
You have choice in where and how you work, whether in the office, at home, or a bit of both.
What you'd be doing in this role
As Canva scales, change continues to be part of our DNA.
This role is focused on:

Building efficient and reusable front-end abstractions and systems
Working closely with stakeholders and designers to create world-class support experiences
Collaborating within and across teams to create holistic solutions
Identifying and improving practices and methodologies for front-end engineering
Finding opportunities for cross-team collaboration to work on new ideas and improvements
Empowering and mentoring other engineers

You'll take ownership of a rapidly growing domain, capturing customer feedback, harnessing user research, and sharing insights with teams across Canva.
You will also work closely with other team members to build solutions that help users resolve issues quickly and smoothly hand over to support agents if needed.
You will gain hands-on experience writing reusable code and technical documentation to build intuitive user and staff-facing experiences.
You will lead and contribute to projects, discover opportunities, and drive experiments.
This is an exciting opportunity for an experienced engineer who knows how to communicate well and design systems that balance simplicity and flexibility.
You're probably a match if

You're at home working in our core technology environment - HTML, CSS, JavaScript, TypeScript, React, MobX (or other state management libraries), and back-end technology (e.g., Node or Java)
You can write performant, reusable code for UI components, including appropriate testing
You enjoy collaborating with team members, communicating effectively, and taking ownership of projects and outcomes
You've perfected the balance between big-picture thinking and attention to detail
You're excited by the opportunity to contribute to a rapidly growing and critical function of Canva and improve the help experience for millions of users worldwide

About the team
The User Help Experience group wants your help to empower every user to instantly solve their issue or answer their question as we scale our way to support 1 billion users.
The Support Profile & Pathways team delivers an exceptional customer experience by building innovative self-help tools, creating streamlined user experiences, developing scalable systems, and capturing and sharing customer insights.
Come and join us if you enjoy:

Continuously experimenting with and deploying AI technologies to effectively address user problems
Creating innovative and enjoyable experiences that help large numbers of users solve problems and get back to designing quickly
A positive, supportive culture where team members are eager to collaborate and celebrate success together

Collaborating closely with peers across disciplines including data, ML/AI, product, and design to problem solve and iteratively improve experiences.
What's in it for you?
Achieving our ambitious goals motivates us to work hard, but you'll also experience moments of magic, connectivity, and fun throughout life at Canva.
We offer a range of benefits to support your success in and outside of work.
Here's a taste of what's on offer:

Equity packages - we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more
Flexible leave options that empower you to recharge and support your personal needs

Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
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Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

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