Airport Manager

We have an exciting and career defining opportunity for an Airport Manager to oversee all operations at our Brisbane Airport location.About the role:As our Airport Manager you will manage the service/distribution operation ensuring it functions effectively and efficiently to maximise profitability while maintaining the highest level of service.
Managing and overseeing dual brands at this major airport, you will make sure customer satisfaction, fleet utilisation and profit generation are paramount by exercising independent judgement around day-to-day operations and activities.
All service provision and duties will be completed in accordance with established operation procedures and company policies.You will be responsible for managing and leading staff, this will include employee morale, performance, coaching, development, and discipline.
Although you will have clear authority within the role, you will also have the judgment and maturity to gain support and approval from a higher level when that is required.
Some of the key responsibilities will include:Customer Experience and SalesActively takes ownership, initiates activities, and drives improvements in and individual NPS performanceFacilitates regular communication and follow up for location NPS performanceLeads and ensure management presence during peak/challenging timesOverall responsibility for location results (iRPD/revenue/coaching levels)Ensures location meets monthly RSA/ROA coaching minimumsFacilitates regular management level communication and follow up of counter sales performance, i.e., weekly calls, meetingsAnalyse figures effectively; owns location action plan and holds team accountable (linked with behaviour)Ensures all figures-based activities are in place dailyExecute and lead Operations Service Standards without exceptionMonitor level of Customer Service and continually identify and implement strategies to increase customer satisfaction.Be aware of competitor activity to ensure the location remains competitive in the marketplaceCoach managers to ensure team members achieve a superior standard of product knowledge to maximise sale opportunitiesTrain managers to effectively manage fleet levels and employee rostering to meet customer demandsIdentifying and continually monitoring employee needs and instigate actions to increase employee satisfactionEnsuring working knowledge of empowerment guidelines is applied effectively in the workplace.OperationsContributing to the development of the annual business planContinually comparing location performance against the Strategic Plan and taking any necessary actions.Manage, forecast, and maintain fleet levels in collaboration with Fleet departmentForecast and manage staffing levels through effective workforce planning and rosteringPrinting, actioning, and monitoring daily/weekly reports and financial strategic plans.Team managementIdentify and continually monitor employee needs and implement actions to increase employee satisfaction and manage the performance of employees as neededContinuously identify talent within the workplace by implementing training programmes and in turn, succession planningProactively manage the recruitment process to ensure optimal level of staffingMaintain a culture of service excellenceLead a team to accomplish organisational goals in line with the business strategyManage and control costs relevant to operations in accordance with the budgetEnsure there are sufficient resources to meet operational requirementsLeadershipLead and motivate team to ensure productivity and satisfactionContinually train and identify succession planning opportunities within team environmentCreate an environment oriented to trust, open communication, creative thinking, and cohesive team effortLead by setting a good example - behaviour consistent with wordsCoach and help develop team membersFacilitate problem solving and collaborationRecognize and celebrate team and team member accomplishments and exceptional performancePeople ManagementEnsure effective performance management practices are applied in the location in accordance with company policy and procedureAppropriately reward and recognise team membersDevelop and support roll out of strategies to increase employee moraleMonitor to ensure location and staff compliance with company policies related to: -Cash managementCode of ConductSecurity of company assetsOccupational Health and SafetyEqual Employment Opportunity and Affirmative ActionAnti-discriminationSexual HarassmentWorkplace Health & SafetyEnsuring legal requirements regarding health, safety and environment are met.Ensure adherence to heightened health, safety and cleaning measures and guidelines as detailed by the Company.Actioning safety reports and carrying out workplace inspections.Ensuring that health, safety and environment policies and procedures are followed, including safe work instructions.Conducting workplace inspections, inductions, and regular safety briefings.Participating in incident investigations.To be successful in this role:Previous managerial and/or leadership experience with proven experience in coaching and developing team members, delivering feedback, and managing high performing teams.Full Australian Working RightsFull & Unrestricted Australian Drivers LicenseCommercial acumen with proven ability to maximise sales and location performance, minimise business costs and work towards achieving strategic goalsBusiness acumen and the ability to read and understand business-related financial reports.Strong communication skills.Demonstrated ability to exercise judgement, problem solve and show initiative.Experience in complaints handling, conflict resolution and negotiation.Possesses competent planning and organisation skills and can multitask.Ability to competently use Microsoft office suite and learn new systems and software quickly and efficiently.What we offerCompetitive Salary & Bonus StructureFully maintained company car Incentive schemesFree Staff parkingThis role brings challenge, pace, and varietyPositive and passionate leadership team which will support you during your journeyAccess to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much moreEmployee Assistance Programme (EAP) – 24/7 support for your mental health and wellbeingEmployee discounts on car rental across Avis Budget GroupIf you would like the opportunity to be a grow with our business, then we want to hear from you!
To be considered for this position, please put an application forward today.About Avis Budget Group We don't just rent cars.
We're changing the way people move.
Across our world-famous brands -?Avis, Budget, Zipcar, and Apex?- we're leading the way for the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
#POSTBrisbaneQueenslandAustralia