Airport Manager

We have an exciting and career defining opportunity for an Airport Manager to oversee all operations at our Brisbane Airport location. About the role: As our Airport Manager you will manage the service/distribution operation ensuring it functions effectively and efficiently to maximise profitability while maintaining the highest level of service.  Managing and overseeing dual brands at this major airport, you will make sure customer satisfaction, fleet utilisation and profit generation are paramount by exercising independent judgement around day-to-day operations and activities.  All service provision and duties will be completed in accordance with established operation procedures and company policies. You will be responsible for managing and leading staff, this will include employee morale, performance, coaching, development, and discipline.  Although you will have clear authority within the role, you will also have the judgment and maturity to gain support and approval from a higher level when that is required.  Some of the key responsibilities will include: Customer Experience and Sales Actively takes ownership, initiates activities, and drives improvements in and individual NPS performance
Facilitates regular communication and follow up for location NPS performance
Leads and ensure management presence during peak/challenging times
Overall responsibility for location results (iRPD/revenue/coaching levels)
Ensures location meets monthly RSA/ROA coaching minimums
Facilitates regular management level communication and follow up of counter sales performance, i.e., weekly calls, meetings
Analyse figures effectively; owns location action plan and holds team accountable (linked with behaviour)
Ensures all figures-based activities are in place daily
Execute and lead Operations Service Standards without exception
Monitor level of Customer Service and continually identify and implement strategies to increase customer satisfaction.
Be aware of competitor activity to ensure the location remains competitive in the marketplace
Coach managers to ensure team members achieve a superior standard of product knowledge to maximise sale opportunities
Train managers to effectively manage fleet levels and employee rostering to meet customer demands
Identifying and continually monitoring employee needs and instigate actions to increase employee satisfaction
Ensuring working knowledge of empowerment guidelines is applied effectively in the workplace.
Operations Contributing to the development of the annual business plan
Continually comparing location performance against the Strategic Plan and taking any necessary actions.
Manage, forecast, and maintain fleet levels in collaboration with Fleet department
Forecast and manage staffing levels through effective workforce planning and rostering
Printing, actioning, and monitoring daily/weekly reports and financial strategic plans.
Team management Identify and continually monitor employee needs and implement actions to increase employee satisfaction and manage the performance of employees as needed
Continuously identify talent within the workplace by implementing training programmes and in turn, succession planning
Proactively manage the recruitment process to ensure optimal level of staffing
Maintain a culture of service excellence
Lead a team to accomplish organisational goals in line with the business strategy
Manage and control costs relevant to operations in accordance with the budget
Ensure there are sufficient resources to meet operational requirements
Leadership Lead and motivate team to ensure productivity and satisfaction
Continually train and identify succession planning opportunities within team environment
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Lead by setting a good example - behaviour consistent with words
Coach and help develop team members
Facilitate problem solving and collaboration
Recognize and celebrate team and team member accomplishments and exceptional performance
People Management Ensure effective performance management practices are applied in the location in accordance with company policy and procedure
Appropriately reward and recognise team members
Develop and support roll out of strategies to increase employee morale
Monitor to ensure location and staff compliance with company policies related to: -
Cash management
Code of Conduct
Security of company assets
Occupational Health and Safety
Equal Employment Opportunity and Affirmative Action
Anti-discrimination
Sexual Harassment
Workplace Health & Safety Ensuring legal requirements regarding health, safety and environment are met.
Ensure adherence to heightened health, safety and cleaning measures and guidelines as detailed by the Company.
Actioning safety reports and carrying out workplace inspections.
Ensuring that health, safety and environment policies and procedures are followed, including safe work instructions.
Conducting workplace inspections, inductions, and regular safety briefings.
Participating in incident investigations.
To be successful in this role: Previous managerial and/or leadership experience with proven experience in coaching and developing team members, delivering feedback, and managing high performing teams.
Full Australian Working Rights
Full & Unrestricted Australian Drivers License
Commercial acumen with proven ability to maximise sales and location performance, minimise business costs and work towards achieving strategic goals
Business acumen and the ability to read and understand business-related financial reports.
Strong communication skills.
Demonstrated ability to exercise judgement, problem solve and show initiative.
Experience in complaints handling, conflict resolution and negotiation.
Possesses competent planning and organisation skills and can multitask.
Ability to competently use Microsoft office suite and learn new systems and software quickly and efficiently.
What we offer Competitive Salary & Bonus Structure Fully maintained company car Incentive schemes Free Staff parking This role brings challenge, pace, and variety
Positive and passionate leadership team which will support you during your journey
Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
Employee Assistance Programme (EAP) – 24/7 support for your mental health and wellbeing
Employee discounts on car rental across Avis Budget Group If you would like the opportunity to be a grow with our business, then we want to hear from you! To be considered for this position, please put an application forward today.
About Avis Budget Group We don't just rent cars. We're changing the way people move. Across our world-famous brands -?Avis, Budget, Zipcar, and Apex?- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.
With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. 
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Brisbane
Queensland
Australia