Cloncurry Shire Council is seeking an Airport Customer Service Officer to join the team.ABOUT THE ROLEThe Airport Customer Service Officer is a casual role that forms a critical component to the success of the Airport Operations.This position is responsible for the smooth operation of passenger check-in and boarding of passengers onto the aircraft, as well as assisting arriving passengers.KEY RESPONSIBILITIES IN THIS ROLEPassenger check-in and boarding of passengers onto the aircraft and assisting arriving passengers.Communicating with aircraft pilots and flight crew.Providing special assistance to passengers who are disabled or frail, VIPs, parents with infants, and unaccompanied minors.Assisting passengers with lost luggage queries.Using the PA system to update passengers.Assisting, as directed, during times of disruption or emergency.Checking and responding to emails.Conducting and assisting with audits.All administration duties as required.Ramp handling duties.Assisting in cleaning of the Airport Terminal.Other duties as reasonably expected within the scope of the position, abilities, and training.ABILITIES, SKILLS AND KNOWLEDGE REQUIREDPossess well-developed interpersonal and communication skills.Possess well-developed customer service skills.Possess sound literacy and numeracy skills.Well-developed time management skills.Self-motivated team player with a desire for continuous improvement.KEY SELECTION CRITERIAHold and maintain a current manual C Class driver's licence.Possess excellent interpersonal and communication skills to effectively communicate with individuals with varying levels of education and understanding.Possess well-developed conflict resolution skills with the ability to control sometimes volatile or sensitive situations.Possess a high level of attention to detail to ensure the aerodrome operates effectively and in accordance with relevant legislation.Have sound literacy and numeracy skills to complete reports.Locals are encouraged to apply.Applications close 17th January 2025 at 12:00pm.If you have any questions about the role, please email ****** Shire Council reserves the right to commence recruitment prior to the closing date should a suitable candidate apply.To apply online, please click on the appropriate link below.
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