Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)
Full time
Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.
Aramex is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people.
About the Role We are seeking a skilled and detail-oriented Airfreight Operator to join our team in Sydney.
The ideal candidate will have experience working with CargoWise One and a proven track record in managing fast-moving airfreight cargo efficiently and compliantly.
This role involves end-to-end coordination of import airfreight shipments, ensuring seamless and timely delivery of goods while maintaining operational excellence and client satisfaction.
Key responsibilities include: End-to-End Import Coordination: Manage the entire lifecycle of import airfreight shipments, from booking to final delivery, ensuring smooth operations and timely service.Assist with Export Coordination when required: Manage coordination of export airfreight shipments throughout the booking process.CargoWise Expertise: Utilize CargoWise One for registration, bookings, tracking, invoicing, and documentation to ensure accurate data entry and compliance.Customer Service: Act as the primary point of contact for clients, providing updates, resolving issues, and ensuring their expectations are met.Documentation & Compliance: Prepare and review shipping documents (e.g., AWBs, customs declarations) to ensure adherence to regulatory and company standards.Problem-Solving: Proactively address delays, discrepancies, and challenges in the freight process, maintaining a solution-focused approach.Collaboration: Work closely with airlines, Break Bulk Agents, customs brokers, Transport Providers, and internal teams to optimize logistics processes.KPI Management: Monitor and meet operational KPIs, including shipment accuracy, timeliness, and customer satisfaction.Process Improvement: Identify opportunities for efficiency and recommend changes to enhance operations and client satisfaction.To be successful in this role: Requirements: Experience: Minimum of 2 years in airfreight operations, with hands-on experience in end-to-end import coordination and managing fast-moving or time-sensitive cargo.Technical Skills: Proficiency in CargoWise One and Microsoft Suite (Outlook, Word) is essential.Industry Knowledge: Strong understanding of airfreight processes, international trade, and regulatory requirements for imports.Communication: Excellent verbal and written communication skills for interacting with clients and stakeholders.Organizational Skills: Ability to manage multiple tasks and prioritize workloads in a fast-paced environment.Problem-Solving: Analytical thinker with a proactive approach to resolving operational issues.Attention to Detail: Commitment to accuracy and precision in documentation and data management.Preferred Qualifications: Dangerous Goods Airfreight Experience (Not Mandatory)Perishable or Time Sensitive cargo experience preferred (Not mandatory).What We Offer: Competitive salary package.Career growth opportunities within a dynamic and supportive team.Exposure to a diverse range of clients and commodities.Access to training and professional development programs.If you think this would be a great opportunity for you, please apply today by submitting your cover letter and CV.
Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.
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