Job no: 520043
Brand: Flight Centre
Work type: Full time, Hybrid
Location: Victoria
Categories: Leisure Travel & Retail
Our Complex Air team within Flight Centre is expanding due to growth, and as such are opening a new team! If you have a passion for travel and experience in travel, sales, or customer service then you'll fit right in as an Airfare Expert in our Complex Air team at Flight Centre. Join other like-minded travel enthusiasts and get paid to make people's travel dreams come to life.
Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel!
As a Sales Travel Consultant in our Round the World air team, you will become an airfare guru! You will help to plan, book and coordinate your customer's next amazing travel experience, all built around high-value, complex travel itineraries. You will learn the ins and outs of all things airfares while delivering excellent service, and irresistible deals for every traveller. You will be working towards KPI's and incentive targets, therefore building your customer relationships will be critical to your success in this role.
You will be: Using your travel experience to sell the products and destinations you love
Creating unbeatable airfares that visit multiple continents in the one trip
Delivering exceptional service in order to sell flights, accommodation, cruises, tours and related travel over the phone and via email
Preparing and issuing invoices, receipt payments and maintain financial documents
Keeping a finger on the pulse of the latest travel regulations and government restrictions
Working towards nationally recognised qualifications (Cert 3 & 4 in Travel)
All about you: Experience working towards and achieving sales targets and KPI's
Have a passion for customer service and travel
Comprehensive computer skills and the ability to confidently learn new computer systems
You are comfortable with complexityYou're ambitious, highly motivated and an efficient organiser
You have exceptional attention to detail and love problem solving
GDS experience desired but not essential
Enjoy uncapped earning potential – the more you sell, the more you earn – Current OTE $85K
Hybrid work model and flexibility to suit youTravel discounts including family and friends, health and wellness discounts (myBenefits)
Brightness of future - career opportunities in a network of brands and businesses across the globe
Monthly awards nights, social team building events, and opportunity to attend global conference (Bali 2023, Lisbon 2024)
Acquire nationally recognised qualifications – Cert 3 and 4 in Travel
Access to a world-class Employee Assistance Program for staff and family
Corporate Health Discounts - exclusive discounts on health insurance plans for you and your family with our partner, BUPA.
Financial Planning – manage all your finances, from your monthly budget to tax returns and mortgage broking, using our in-house team of Moneywise financial planners
We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.
At Flight Centre Travel Group, we live and breathe our number one philosophy - our people. Our culture is dedicated to looking after people at every stage of their experience with us. It is at the core of our company and is infused into every aspect of it.
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