Air Logistics Operational Care SupervisorWe are looking for an experienced and motivated Air Logistics Operational Care Supervisor to join our team. This role is key in ensuring the operational requirements are met which will require working closely with the customer care teams to ensure customer satisfaction.
You will be driving our Operational Care team, enabling transport activities by executing bookings, entering orders, and generating all required export/import documentation while liaising with our Customer Care Teams (CCL) and Revenue Care (RCC) teams to ensure all requirements are met in a timely and efficient manner. These activities must all be in line with all relevant governance and regulatory requirements.
Your ResponsibilitiesLead the OCC team, ensuring common goals and responsibilities are shared and tracked within team members accordingly.Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage the transportation of customer's cargo.Consistently ensure customer requirements are met through our operations, effectively communicate internally, and act on deviations.Manage operational tasks through Business Process Automation tools (BPA) and all related features.Monitor and report on the operational performance of carriers and other vendors, ensuring strong data quality is available for timely and accurate customer reporting.Ensure cost awareness and efficiency through timely, accurate cost/revenue updates, including profit maximization by providing cost awareness to the Customer Care Locations and Revenue Care Centres.Drive continuous improvement of processes and controls to improve service levels and efficiency.Your Skills and ExperiencesStrong customer and stakeholder relationship management focus.Knowledge and experience working within the Air Logistics Industry.Previous experience in a leadership role.Excellent written and verbal communication.Exceptional time management skills.Problem-solving mindset.Good Reasons to JoinWe offer flexible working arrangements to our employees, including the ability to skip the commute and work from home, as well as working at multiple site locations and flexibility in daily working hours. We will help you achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans, supported by both internal and external training opportunities. If you are looking for a career, not just a job, then you are in the right place.
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