We are looking for an experienced and motivated Air Logistics Customer Care Specialist to join our team, based in Melbourne.Your RoleThis role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions, and working closely with the field sales and operations teams to ensure customer satisfaction.Your ResponsibilitiesMonitoring Customer Shipments to provide proactive updates to customers and to problem solve.Assist with the customer onboarding process.Commercial ownership of customer accounts and driving continuous improvement initiatives with customers.Quotation management.Customer data management, maintenance, and integration of customer data into internal systems.Operational relationship management.Reporting and performance analysis.Your Skills and ExperiencesWe look for potential, not only performance. To be successful you will be open about your strengths and development needs and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives, and active listening.Additionally, you will have:Excellent customer service skills, both verbal and written.Strong problem solver and ability to think outside the box.Strong computer skills and a fast learner as we use our own internal systems.Good Reasons to JoinWe offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours.We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place.We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aim to achieve carbon neutrality for our sea freight shipments by 2030.
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