About the Position:This position supports the Combat Capabilities Development Command Headquarters (DEVCOM HQ) Business Domain which is comprised of current and enduring organizational competencies required to run the organization. This position is aligned to the IT Management competency focusing on managing, guiding, structuring, and controlling the IT resources in the organization.Who May Apply:Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.Current Department of Army Civilian Employees Applying to OCONUS PositionsCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceFamily Member Preference (FMP) for Overseas EmploymentInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouse Preference (MSP) for Overseas EmploymentNon-Department of Defense (Do D) TransferPriority Placement Program, Do D Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, Do D MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, Do D Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998Minimum Qualifications:In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.DE-03 Specialized Experience:One year of specialized experience equivalent to at least the DE-03 (GS-12) grade in the Federal service which includes:Provide technical advice and expertise to customers and project officers concerning the use of IT components and capabilities.Provide technical guidance to employees to resolve problem areas and propose new approaches.Diagnose and resolve problems in response to customer reported incidents; research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.DE-02 Specialized Experience:One year of specialized experience equivalent to at least the DE-02 (GS-11) grade level in the Federal service which includes:Provide technical advice to customers concerning the use of IT components and capabilities.Provide guidance to employees to assist with solving problems.Diagnose problems in response to customer reported incidents.OREducation: Ph. D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Note: You must attach a copy of your transcripts.)ORCombination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.You will be evaluated on the basis of your level of competency in the following areas:Information Technology Customer SupportInformation Technology Program ManagementInformation Technology Test and EvaluationTechnology AwarenessSeparated Military Members: Resumes will be accepted from members of the Armed Forces who indicate in their applications that they are available for appointment within 120 days of the closing date of this announcement. Military members may be appointed while on terminal/transitional leave, before the effective date of their military retirement/separation.Military Retirees: Within the Do D (Department of Defense), including non-appropriated fund positions, the appointment of retired military members within 180 days immediately following the retirement date to a civilian position is subject to the provisions of 5 United States Code 3326 or 5 U. S. C. 5305.Selecting officials may select or not select from a certificate of best-qualified candidates OR from a list of applicants eligible for noncompetitive placement (5 CFR 335).