Agricultural and Environmental Service EngineerFIAlab Instruments Australia is a small, high-tech instrument servicing company based in Chatswood, NSW Sydney. We install, service, and support sophisticated chemical analysis instruments.
We are looking for an Agricultural and Environmental Service Engineer with at least 5 years of post-college work experience in an environmental, agricultural, or other relevant laboratory setting. Substantial experience with servicing, troubleshooting, and installing FIAlab's FIAlyzer-1000 and FIAlyzer Flex series is a must. Experience with other laboratory instrumentation, wet chemistry, and troubleshooting is a plus.
As an Agricultural and Environmental Service Engineer, you will work closely with our existing customers and potential new prospects throughout the entire process of learning FIAlab instrumentation. This includes educating them about FIAlab analyzers, understanding their laboratory requirements, and finding suitable FIAlab solutions. This position supports customers in the after-sales process, including traveling to customer sites to install instruments and train customers on their use, as well as conducting annual service and troubleshooting.
The following are areas of responsibility for this position:
Travel to laboratories to install instruments and train customersTravel to laboratories to service and repair instrumentsAssist customers with troubleshooting and technical supportRun experiments to optimize methods to improve FIAlab's technical offeringSupport distributors and other sales channelsThis position offers an opportunity for domestic travel averaging around 40%, but up to 80% during peak times. Other skills needed include:
Problem-solving skills to help resolve customer complaints or needsExcellent verbal and written communication skills to explain and troubleshoot issuesStrong customer service and interpersonal skills dealing with a diverse customer baseExceptional analytical skills for analyzing client dataTime management and multitasking skills to handle multiple tasks and accountsAdvanced motivational and negotiation skills, useful in troubleshooting and training situationsStrong organizational skills and attention to detailThe position requires technical knowledge, a high degree of attention to detail, and good communication skills. The person must also be able and willing to work independently and collaboratively. A college or master's degree in chemistry or a similar scientific discipline is required.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Services Engineer?Do you have customer service experience?Have you completed a qualification in science?How far are you willing to travel for work? #J-18808-Ljbffr