Position Description:Agribusiness Support Officer Settlements_PD 072024 (2).pdf Your new role with Bendigo Bank is just a few clicks away. About the role As the Agribusiness Support Officer , you will report to the Team Manager . You will record and action transactions in an efficient and effective manner. The team aims to deliver a differential approach to our target customer segments throughout our entire value chain to streamline customer experience and liberate capacity to enable business growth. Activities include attending to queries in a timely manner and ensuring information provided is correct, developing and maintaining effective relationships with Sales and Distribution staff, and liaising with various stakeholders (internal/external) to ensure seamless end-to-end processing.
As the Agribusiness Support Officer, you will bring your relationship-building skills to maintain strong relationships both within your team and across the wider Business and Agri Team.
Furthermore, you will bring your keen eye for details to recommend alternative solutions based on changing customer or business needs whilst delivering a professional customer experience.
In the case of Exceptions/Escalated Issues, you are proactive to deal with them promptly and viable solutions are put forward and implemented to avoid these being repeated. You will work with our risk partners and stakeholders to ensure a positive outcome for the business and our customers.
As our new Agribusiness Support Officer, you will bring the following skills: Ability and adaptability to move quickly and efficiently between tasks. An understanding of the Business and/or Agribusiness environment would be desirable (but not essential). A proactive approach to identify customers' needs where appropriate and provide outstanding value. The ability to work well within a team environment and balance/prioritize your own work with that of the team's activities. Computer skills in applications and business systems both internal and external such as DoxGate, RFS, ABS, C360 are highly desirable. We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office per week. This role is a full-time, 12 month fixed term role, based at any of our head office locations.
About Bendigo Bank With over 7,000 employees, we are Australia's fifth largest retail bank with a vision and purpose – 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
Our perks and benefits: Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that! We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you. So, what are you waiting for? Come and join the better big bank!
Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! We don't want you to be missed, so please note that directly emailed CVs may not be picked up by the system and may risk being missed from the process. We love the support recruitment agencies give businesses every day; however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
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