We are seeking an Aged Care Client Coordinator, preferably with home care management experience who will advocate for consumer directed care with our clients. Bring your own style and be supported to succeed.
Your manageable case load will include clients that range from needing entry level care and services related to daily living activities, right through to support for more complex clinical needs.
The role will include:
Managing your own schedule of weekly appointments for onboarding new clients, and managing your existing client's care planning, reviews and associated documentation. In partnership with clients, their representatives, and clinical networks, prepare effective care plans and budgets as required to meet their assessed needs. Regular liaison with clients, their representatives, and clinical care network, providing timely responses and assistance regarding all aspects of their care. Coordinating and performing periodic client care plan reviews; requests for upgrades and supplements; leave and other related activities. Administration of information, documentation, and systems relating to care management, including the use of the MAC portal. Supporting and communicating with the care team in their daily activities for your clients. Maintaining and updating care management systems relating to our clients and their representatives, stakeholders, service providers, and government agencies. Attendance at meetings online and in person as required. The successful candidate will have:
Current client-focused case management experience with Home Care packages. A qualification in Aged Care would set you apart but is not essential. Relevant understanding and experience in the delivery of health services. Practical and demonstrated understanding of the Aged Care Sector, Quality Standards, Quality Care Principles, and appropriate expenditure under this program. Knowledge of the Home Care Package program and experience is highly desirable. Demonstrated confidence and skill in supporting and working with clients, their family, and carers to deliver the best care options and overcome challenges. Strong communication skills to engage and liaise with all relevant stakeholders to deliver the best health outcomes for clients. Strong computer skills with intermediate level knowledge of Outlook, Word, and Excel; confidence with computers and phones is a must. About you:
Service-oriented with strong interpersonal and communication skills. Accountable and confident to work independently with a strong work ethic. Well organized, able to prioritize, and meet competing deadlines. Excellent attention to detail, strong critical thinker who can problem solve and make decisions. Enjoys working in a multi-disciplinary team. Dedicated workspace within your home to effectively manage the work-from-home environment. Current Federal Police Clearance (not more than 12 months old) and international Police Check if you have lived overseas in the last 10 years. Evidence of Australian work rights (Passport, Birth Certificate, etc.). We offer the successful candidate:
A competitive rate with a flexible work-from-home environment. Full Time or Part Time available. 4 day week (Full Time Hours). A growing and dynamic organization with a friendly team environment. All computer equipment and phone provided. The opportunity to carve out a successful career within the aged care industry. We are seeking an immediate start if possible. If this opportunity interests you and you are seeking a rewarding career opportunity in Home Care, then click APPLY and send your resume and cover letter.
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