We are seeking a mature-minded individual with an eagerness to learn, take initiative, and contribute to a dynamic team.
The ideal candidate will be proactive, adaptable, and ready to grow within a fast-paced environment.
This newly created role will be pivotal in providing high-quality customer service, successfully onboarding new clientele, and ensuring processes run smoothly. Core duties include:
Main point of contact for aged care clients
Initial intake of new aged care clients, including travel to client homes for sign-up tasks
Maintain client records in CRM including compliance documentation
Rostering duties including liaising with clients and workers regarding service needs
Support supervisor with complaint handling and incident reporting
General office and reception management duties.
Role Criteria
Experience providing support to aged care community members (professional or lived experience).
Possess an understanding of a range of common age-related diagnoses and conditions.
Possess a strong level of empathy and compassion for others.
Advanced computer skills and experience using various electronic platforms.
Self-motivation and drive to learn various facets of the aged care industry.
Professional communication skills, both verbal and written.
Ability to prioritise tasks in a fast-paced environment while maintaining strong attention to detail.
Driver license and willingness to travel across the Hunter Region as required.
Committed to completing practical and theory-based study requirements of a 12-month traineeship.
Benefits To You
A stable full-time role with the opportunity to earn while you learn (part-time considered)
Above trainee award wages plus salary packaging options
Supportive work environment with a family-oriented company
Mobile phone and laptop provided along with available fleet vehicles
Team building activities and access to free EAP services.
About Sublime Care
Established in 2019, we began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease.
Today, we employ 120+ employees across the Hunter and Western Sydney regions, who provide person-centred support services to over 150 participants in Aged Care (CHSP), Community Care and Accommodation (NDIS), Support Coordination (NDIS), and Allied Health (CHSP and NDIS).
Our Key Values
Inclusivity: everyone is welcome and can feel safe here
Improving: we ask why and find opportunities in hurdles
Efficiency: we optimise our resources to achieve maximum productivity
Passion: our team are here for the right reason and are proud of our work
Apply
Submit an updated resume and cover letter telling us why you are the best candidate for the role.
We encourage all eligible candidates to apply. Sublime Care is an equal opportunity employer, and we celebrate diversity. We are committed to creating an inclusive and supportive workplace for all employees.
Feel free to call Joelene on 49112380 extension 1012 to discuss this opportunity further.
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