Aftersales Business Development Manager - QLDSkip to content
We are seeking an Aftersales Business Development Manager to join our team here at General Motors Australia & New Zealand (GM ANZ).
Within our talented team, you'll find the flexibility you need to make choices that suit your individual needs and unique skill set.
You'll gain experience, marketability and exposure to a diverse, fast-paced environment within our global corporation and exciting local ambitions, which you'll be able to leverage to progress your career.
Your purpose is to foster and maintain strong connections within the GM ANZ network of GM Specialty Vehicles (GMSV), Holden & ACDelco Service and Parts Operations, you will nurture strong process and business growth across all portfolios, as well as create, execute and maintain business development strategies to maximise performance.
You will manage the Queensland region and work closely with Dealer Principal's and leadership to ensure a customer centric and output driven culture.
If you thrive on building relationships, driving growth, and achieving strategic objectives, we encourage you to apply!
Responsibilities: Working alongside key business partners to develop and implement activities, processes and action plans to improve overall operation and output in line with the current key business objectives including Service Lane Output, Customer Satisfaction, Stock Effectiveness, Part Sales & GM Trade Parts Performance and Growth and GMSV Scorecard and Dealer Performance review including GMSV Service Experience (SE).Optimise the working relationships between various departments within our GMANZ partners.Ensure effective understanding and use of GMANZ dashboards and CRM tools across all departmentsRegular benchmark and performance analysis around SSS NPS and other GMANZ performance criteriaCritically analyse partner efficiencies in service booking, customer handling and workshop and parts stock management.Assist in the development of strategies to lift aftersales efficiencies across all departmentsBe prepared to take an active role in the management of escalated customer care cases and represent GMANZ at respective state tribunal hearings where requiredAbility to critically analyse service and parts department's ability to effectively sell genuine GM and ACDelco products and services.Be the primary contact for the partner sites parts operation to review, advise and monitor activities associated with the retail and wholesale sides of the operationActively pursue new business opportunities through discussions with existing partners but also identify new opportunities through proactive networking and seeking out new businessConduct regular aftersales business meetings to discuss key business objectives, targets and program focus and participationEnsure Direct Parts Outlets (DPO) are compliant and effective with RIM stocking policies and obsolescence requirementsActively promote and support the expansion of the GM Trade Parts program and ACDelco auto All Makes parts strategyUtilise the online contact reporting system to plan, visit and document GMANZ partner engagements.Develop, apply and monitor specific performance improvement plans where necessary.About You You have a minimum 5 years' experience in a sales/marketing or aftersales role with a major vehicle brand.
You have experience in a client/customer fronted role, and/ or previous experience or exposure in a dealership.
Automotive parts sales experience is also desirable.
Tertiary qualifications in Business/Commerce/Marketing/Engineering discipline would be highly regarded.
To be successful in this role, you will have the following knowledge, skills and competencies.
Strong verbal and written communication skillsCan do approach to problem solving and performance improvementAbility to work autonomouslyConfidence to make decisions (sometimes unpopular) within your areas of responsibilityInitiative and integrity combined with high-level consultancy skillsStrong work ethicManagerial CourageIntegrity & TrustTeam PlayerTimely Decision MakerFunctional ExpertiseDealing with AmbiguityBusiness AcumenStrategic PlanningCustomer FocusSalary to be negotiated based on experience.
We are a leader in the automotive industry with a proud history and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand.
Our focus includes the GM Specialty Vehicles venture bringing iconic nameplates like Corvette, Silverado & Yukon to ANZ.
The endless possibilities in the Aftersales space with ACDelco, GM trade parts and Holden.
Our longstanding partnership as the distributor of Isuzu Heavy Trucks in New Zealand and exciting launch of the Cadillac all electric brand.
With four sites across ANZ our teams bring a wealth of knowledge and are our greatest strength.
We come from all walks of life and celebrate that diversity every chance we get.
We are a leader in the automotive industry with a proud history and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand.
Our focus includes the GM Specialty Vehicles venture bringing iconic nameplates like Corvette, Silverado & Yukon to ANZ.
The endless possibilities in the Aftersales space with ACDelco, GM trade parts and Holden.
Our longstanding partnership as the distributor of Isuzu Heavy Trucks in New Zealand and exciting launch of the Cadillac all electric brand.
With four sites across ANZ our teams bring a wealth of knowledge and are our greatest strength.
We come from all walks of life and celebrate that diversity every chance we get.
What can I earn as a Business Development Manager
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