IPCO US LLCJob Title: Aftermarket Service EngineerReports to: Aftermarket Manager
SUMMARY: Act as liaison between company and customer ensuring all facets of after sales are addressed to facilitate future sales.
The ideal candidate will be comfortable using their hands to disassemble and reassemble mechanical assemblies and is well accustomed to Process Engineering.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Willingness to travel up to 50 or 75% of the time.Visit existing customers to optimize equipment and review their spare parts inventories with the purpose of increasing spare parts sales.Generate visit reports and maintain IPCO's CRM.Provide technical support to inside sales during quoting and/or order entry phase, including assisting sub-suppliers and design engineers to ensure overall fit, function, and/or quality.Collect and evaluate process data for design and scale-up; comfortable with technical calculations.Provide hands-on training to enhance product quality, which may include in-house training for IPCO colleagues.Start up new installations, which may also include rental equipment.Assist sales engineers and belt technicians on customer visits if required.Participate fully in the implementation of IPCO's quality, health, environmental, and safety programs.QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Engineering degree is preferred. One to three years of related experience and/or training will be accepted.
LANGUAGE SKILLS: Ability to read, write, and speak the English language fluently. Ability to read and interpret documents such as specifications, blueprints, vendor catalogs, and engineering manuals.
MATHEMATICAL SKILLS: Ability to apply fundamental and complex engineering problem-solving to engineer solutions in fields such as heat transfer and fluid mechanics.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer, hand tools, welding machines, control panels, and measuring instruments; drive a rental car; travel on commercial airline flights; lift up to 80 pounds; climb a ladder; work in confined spaces; work in high areas such as catwalks; walk; climb; stoop; crawl; push; pull; bend; twist; use vision to distinguish colors, focus on distant objects, focus on close objects, and judge depth; use hearing to detect differences in tones and sounds; submit to a drug test as required by customers; and wear a respirator.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet when the employee works from the office. When working in the field, the employee will occasionally work near moving mechanical parts, in high places, in confined spaces, in areas that contain fumes, airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, high noise levels, risk of electrical shock, risk of vibration, risk of flash burns to the eyes caused by welding, and risk of cuts by sharp objects. The noise level in this work environment is usually loud.
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