Aftermarket Customer Care Manager

Details of the offer

Job Title Aftermarket Customer Care Manager
Job Category Marketing
Job Description Put a LIFT in Your Career! Hyster-Yale Material Handling (HYMH), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for Aftermarket Customer Care Manager to join the team.
HYG designs, engineers, manufactures, and distributes a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names.
We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, dealers, suppliers, and employees for over 90 years.
Hyster-Yale is looking for a self-driven & energetic Aftermarket Customer Care Manager to join the Team at their Sydney office in Prospect, NSW.
This position is critical in supporting customers through the lifecycle management of our trucks from order to replacement, ensuring customer satisfaction and retention, and growing parts and service revenue and profit for HYMH and our dealers through providing exceptional customer experiences.
This position requires strong communication, customer service, sales, and sales management skills coupled with an understanding of service management and process/operations management.
We must manage both the customer and dealer relationships to ensure ease of doing business for both as well as value delivery to our customers.
Our goal is to nurture, grow, and retain long-term, mutually value-added business relationships that benefit HYMH, the customer, and the distribution network.
The key accountabilities for this role are: Understanding parts sales trends and opportunities and getting the best strategies in place to enhance sales and growth.Working with marketing to develop appropriate campaigns for the market and working with pricing to ensure items are well-priced for sales and profitability.Liaising with the Regional PDC and Local 3PLs for supporting regional parts sales by adhering to SLA and market needs.Ensure the customer receives the best possible support from order to replacement.Build and maintain strong relationships with customers understanding their needs and aligning with the proper solutions to provide exceptional customer service.Through a customer-centric approach, act as a customer and dealer advocate by gathering feedback, monitoring customer satisfaction metrics, and relaying insights to relevant teams.This role will suit someone who has: Business Degree in Sales, Administration / Engineering.7-10+ years' experience in leadership sales/operations positions, service, training, and working with dealer development.Materials Handling industry/heavy machinery exposure is preferred, not mandatory.Strong communication, customer service, and sales management skills.Strong stakeholder management.If the role looks interesting to you, apply on the link below and send us your profile.
Job Type Permanent
Time Type Full time
Work Hours 40
Travel Required No
Location HY Asia Pacific Australia Sydney
Address Unit 1, 23 Rowood Road
Post Code 2148
Field-Based No
Relocation Assistance Available No

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