Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive combine with our iconic brands to create something truly extraordinary.
For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven, and Clark.
We are seeking an experienced Customer Service Representative to join our After Sales and Service team in Derrimut on a permanent full-time basis.
Your role In this role, your key responsibilities will include but are not limited to:
Providing outstanding customer service and product adviceProviding support to our customers in resolving product warranty issues in a timely and professional mannerEnsuring that our systems are kept up to dateManaging day-to-day requirements; including processing work orders and invoices and arranging selected suspected product returnsReviewing and updating procedures to ensure they are understood and followedEnsuring that claims are managed effectively as well as reporting on issues, statistics, and proceduresAbout you It would be great if you come from the plumbing industry, so you know the difference between a close coupled pan or a concealed cistern, but if not, a great onboarding program is provided along with full training to set you up for success!
Along with your previous experience in a similar role, we're looking for the following skills and experience:
3+ years of experience in Customer Service and data entryA passion for customer service and be known as someone customers enjoy talking toStrong technical aptitude and computer skills (preferably with Microsoft)Enjoy communicating effectively with internal and external customersAnd most importantly, enjoy working in a team environmentAbout us At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary.
Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture.
Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.
Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth.
Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.
We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:
Hybrid working optionFree onsite parkingCompetitive remunerationAn immersive onboarding program to set you up for successOpportunities to learn and grow through our Learning & Development programs'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores'Bathrooms & More' program - great discounts on a wide range of our productsVolunteer and Community Service LeaveHealth & Wellbeing Services with 24/7 in-app access to medical advice, safety support, and mental healthcare for you and your immediate family members.Annual flu vaccinationsMedibank Health Insurance - discounts on corporate coverReady to apply? Great!
Just click the apply button to build your career with us!
Please note: You must be a citizen, permanent resident, or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.
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