Advisor Recover at Work Clerk Grade: 7/8Employment Type: Ongoing and temporary 12-month opportunity, both full time and part-time job share opportunities available with a talent pool for future roles.Location: Sydney/ Parramatta/ Gosford with Hybrid and Flexible working arrangements
Let's talk about the Opportunity! We have an incredible opportunity for an experienced and qualified Injury Management professional to join our Safety and Wellbeing team, an important part of People and Culture here at the Department of Customer Service (DCS).
Reporting to the Senior Advisor, Recover at Work, you will be responsible for providing best practice and comprehensive case management to achieve optimal recovery at work outcomes, in accordance with NSW workers compensation legislation and DCS's Recover at Work program.
You will focus on early intervention, stakeholder engagement, occupational rehabilitation, and recovery at work plans for all types of cases.
You will establish and maintain effective relationships with key stakeholders to support the implementation of strategies and achieve optimal outcomes to minimize costs and premiums, with a consistent customer-centric focus and dedication to wellbeing for our employees.
What are we looking for in our ideal candidate? We want our workforce to be as diverse as the community we serve, and welcome applications from those who can demonstrate the below:
Deliver supportive and compassionate injury management services, underpinned by early and durable recovery at work outcomes.Comprehensive understanding of NSW workers compensation legislation and SIRA guidelines.Experience in managing a mixed case load of worker compensation claims (both physical and psychological) and non-work-related matters.Demonstrated experience partnering with internal and external stakeholders to provide advice and guidance to ensure a supportive experience for our people.Ability to work autonomously and in a multi-disciplinary team in a fast-paced diverse environment.Effective communication skills with attention to detail to keep accurate and up-to-date records in accordance with legislation and compliance guidelines.Skilled in quickly building rapport, influencing, and engaging with stakeholders along with a deep sense of ownership.What might your day involve? No two days will ever look the same, but to give an idea:
Deliver recovery at work services in accordance with NSW legislation, policies, and guidelines of SIRA (State Insurance Regulation Authority) and iCare including DCS' Recover at Work program.Maintain a high standard of customer service with internal and external key stakeholders.Work cooperatively within a team, exchange information, and assist other team members to achieve team objectives and work outcomes.Provide peer support and advice to the members of Work Health & Safety team, People and Culture team, and to the broader stakeholders.Be a willing, flexible, and agile member of the Safety and Wellbeing team and provide reliable, timely and quality services to internal and external stakeholders.Effectively influence key stakeholders e.g., insurer, employer, employee, health professionals; business partners in achieving optimal recovery at work outcomes.The DCS Difference DCS is a great place to work, and it's not just us saying that!
We pride ourselves on being inclusive and know our people are our greatest asset.
Our values of accountability, trust, service, and integrity drive our initiatives and culture.
We support innovative programs in areas as broad as digital government, consumer protection, and major public works.
Competitive salary range $106,025 - $117,363 p.a + super, commensurate with experience plus access to salary packaging.
Don't forget 17.5% leave loading!State of the art offices across NSW.35-hour work week – yes, you read that right!
Not to mention any hours you work over this; you get back as Flex time!We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you.
This includes access to compressed working hours, working in a hybrid model or from home.Excellent career development and learning development opportunities.
We know that our people perform at their best when they feel valued and recognised.Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP).Incomparable leave benefits available – including Flex Leave and Paid Parental Leave.DCS is transforming the way NSW Government agencies interact with customers.
We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.
Apply now You must include:
A cover letter sharing why you are the best fit for the role, highlighting applicable skills (max 2 pages).Your resume with relevant experience and achievements (max 5 pages).A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation.
Closing Date: Monday, December 2nd, 2024 at 10:00 am.
Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process.
If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via or .
For more information, please visit Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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