Bring your operations & relationship management expertise to shape a new teamCareer-accelerating opportunity with one of Australia's leading superannuation fundsMust be available to start in March 2025About UsWe're passionate about delivering great retirement outcomes for our members. UniSuper is a purpose-driven organisation committed to supporting financial advisers who help Australians secure their financial futures. Our track record of success stems from our dedication to innovation, collaboration, and putting our members first.The Adviser & Licensee Services team is at the heart of our mission to strengthen partnerships with financial advisers. We're entering an exciting phase of transformation, where your expertise in operations and stakeholder management will be critical in building a world-class support ecosystem for advisers and ultimately, our members.The RoleAs an Adviser and Licensee Operations Consultant, you'll play a crucial role in UniSuper's strategic initiative to strengthen partnerships with financial advisers and enhance support for members seeking professional financial guidance.You will manage the entire process of onboarding and offboarding licensees, advisers, and their staff, as well as handle key adviser transactions to ensure a seamless and compliant experience that meets both regulatory standards and member needs.This newly established function offers a unique opportunity to develop innovative processes and manage complex transactions. You will adopt an independent yet collaborative approach, effectively managing your workload while being ready to support your team when needed.Key Responsibilities:Onboarding and offboarding licensees and financial advisers with meticulous attention to detailConducting comprehensive checks and managing case-based interactions with advisersOverseeing critical transactions like advice fee deductions and member-adviser linkagesUtilising Salesforce and other systems to manage workflow and track interactionsSupporting advisers through our dedicated digital portal and technical support channelsCollaborating across internal teams to continuously improve our adviser service modelAbout YouWe're seeking a highly skilled and adaptable professional with a passion for delivering exceptional service in a dynamic financial services environment.The ideal candidate will bring a unique blend of technical expertise and a customer-centric approach to our Adviser and Licensee Operations team.Key Requirements:Proven experience in financial services, ideally with demonstrated success working directly with financial advisersExceptional organisational skills with meticulous attention to detailStrong risk management and compliance awarenessA genuine commitment to continuous improvement and creating outstanding customer experiencesProficiency in Salesforce and working with digital workflow management systems would be advantageousThe US WayUniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:3 days over Christmas and 3 days 'Community, Culture & Wellbeing' leaveAccess to amazing lunch & learn sessions with both internal and external experts$1,500 personal development budgetIt should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements.Think Great. Create Great.
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