Adoption Customer Success Manager

How you can help make a better world of work Our Scale Customer Success team has an important role to play in helping realise Culture Amp's mission by driving the success and business impact for 1000s of organizations around the world.
We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable way.
Our Adoption Customer Success Managers are responsible for ensuring our customers achieve their desired people outcomes with Culture Amp and realize business level value from the platform, whilst having a delightful experience.
You will consult with customers in both offensive and defensive plays to drive highly sophisticated platform adoption and ultimately advocacy from successful customers and to mitigate risk with customers failing to derive business level value from Culture Amp.
In part of this team of amazing humans,
You will Run high impact 1:1 engagements consulting with customers failing to adopt the product beyond their first implementation to put risk mitigation plans in placeRun high impact 1:1 strategic sessions with larger customersPartner with the Digital Led Program Manager to provide scaled outreach to customers to drive strong adoption and value realisationPartner with the Customer Education Program Manager and the Customer Marketing Manager to craft and run 1:many strategic sessions with customers to drive deeper and more sophisticated platform adoptionYou have 2+ years experience in Customer Success and/or HR professional experienced with HR Tech, SaaS experience preferredA highly consultative & scaled approach with customersThe ability to explain complex ideas in a simple, easy to understand wayExcellent communication skillsThe ability to set clear expectations with customersThe ability to be flexible and adapt to change You are A strategic thinker able to connect product use cases to bigger business level strategyA tech-savvy, product expert; you don't shy away from new tools & techComfortable presenting in front of groupsAble to build customer relationships quicklyAble to problem solve in real time with customersAble to handle multiple customer conversations simultaneouslyHighly empathetic and decisiveContinuously striving to improve the customer experience we are providingA team player who is willing to dive into any problemExcited about working at a global scale
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