At Aidacare, we are dedicated to delivering top-notch products and services to our valued customers. As a leading player in the Healthcare Equipment industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As our business continues to grow, we are seeking an enthusiastic and outgoing individual to join our team as an Administration & Customer Support in Launceston on a Permanent Full Time basis.
Responsibilities :
Deliver Stellar Customer Support: Interact with customers via phone and email in a professional and empathetic manner. Provide prompt and accurate responses to inquiries, requests, and complaints while ensuring customer satisfaction. Administration duties: Be able to multi-task and complete a wide range of data entry and computer based admin tasks in a fast-paced environment Product Knowledge: Become an expert on our products and services, staying up-to-date with new features and offerings. Use this knowledge to guide customers and enhance their experience. Order Processing: Assist customers with order placement, tracking, and processing, ensuring accuracy and timeliness
Meet Key Performance Indicators (KPIs): Strive to achieve and exceed established KPIs, including response times, customer satisfaction scores, and resolution rates. Requirements :
Excellent Communication Skills: Strong verbal and written communication skills are essential, with a focus on clarity, empathy, and professionalism. Customer-Centric Attitude: A genuine passion for assisting customers and providing outstanding service. Problem-Solving Skills: Ability to analyze situations, think critically, and find creative solutions to customer issues. Adaptability: Thrive in a fast-paced environment and remain composed under pressure. Team Player: Work collaboratively with colleagues across different departments to deliver seamless customer service. Tech Savvy: Comfortable navigating computer systems and various software to manage customer interactions and maintain records. Experience: Previous experience with the industry (rehab/healthcare/NDIS) is a plus, but we welcome motivated individuals who are eager to learn and grow in this role. Perks and Benefits :
Competitive salary and performance-based incentives. Comprehensive training program to equip you with the necessary skills and knowledge. Opportunities for career advancement and personal development. A supportive and inclusive work environment that values teamwork and innovation. Health and wellness benefits package. Employee discounts on company products/services. How to Apply :
If you are enthusiastic about customer service and ready to make a positive impact on our customers' lives, we'd love to hear from you! Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
Aidacare is one of Australia's largest Healthcare Equipment and Service providers.
Since 1987, for over 25 years, our business has been assisting Australians in the Hospital; Residential Aged-Care; Home & Community Care; and Rehabilitation sectors.
Aida is the Latin word for "helper" from which the English word "Aid" is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action describing a simple four-step process for serving our customers.
Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. That's why you'll find us on most Government Healthcare Equipment Contracts and in Supply Agreements with many Private Sector Healthcare organisations.
Source: This is an extract from the company's own website.
Aidacare is one of Australia's largest Healthcare Equipment and Service providers.
Since 1987, for over 25 years, our business has been assisting Australians in the Hospital; Residential Aged-Care; Home & Community Care; and Rehabilitation sectors.
Aida is the Latin word for "helper" from which the English word "Aid" is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action describing a simple four-step process for serving our customers.
Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. That's why you'll find us on most Government Healthcare Equipment Contracts and in Supply Agreements with many Private Sector Healthcare organisations.
Source: This is an extract from the company's own website.
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