Administrative Officer, Victorian Civil and Administrative Tribunal (VCAT) (VPSG2) Job posted: 24/04/2024
Job type: Full time / until 31 December 2024
Organisation: Victorian Civil and Administrative Tribunal (VCAT)
Occupation: Customer Service/Call Centre
Reference: VG/C00171
• VCAT is seeking an Administrative Officer for it's Specialist Case Management Team
• Unlock your potential while working in a supportive environment
• Ongoing professional development with opportunities for career progression
• Make a difference to the Victorian community
About us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the role Perform a range of administrative tasks including checking and processing applications; data entry, preparing and responding to correspondence; booking hearing assistance for parties; scheduling cases and preparing files for hearing.Identify customer needs and assist them in accordance with VCAT service and quality standards.Manage your workload, act on urgent matters as a priority and escalate complex matters as required.Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.Provide in-hearing and customer service support as required in accordance with VCAT's service delivery standards.About you You are focused on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you, we want to hear from you!
Committed to delivering great serviceExcellent written and verbal communication skillsFlexible and willing to work in a rapidly evolving environmentHave common sense and good judgementCan work co-operatively with team members and clientsReceptive to feedback and willing to learn and develop your skillsHigh levels of responsibility for meeting service needsWe value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from anyone identifying as Aboriginal and/or Torres Strait Islander, physically or culturally diverse, LGBTQIA+, and people of any age.
How to apply Click the 'Apply Now' button, ensuring you include the following in your application:
resume responses to the screening/key selection questions in the online application form Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the Talent Acquisition team. ****** 2 jobs are currently listed for Victorian Civil and Administrative Tribunal (VCAT)
Job type:Full time / until 31 December 2024
Job classification:VPSG2
Contact:People Services VCAT | ******
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