Medical Administration (Healthcare & Medical) Full time Exciting Opportunity for an Upcoming Inspiring Leader We are seeking a dedicated and proactive 2IC to join our team and assist in overseeing the day-to-day operations of our clinic. In this role, you will support the Administration Team Leader to ensure the clinic runs smoothly and efficiently, while maintaining the highest standard of care for our patients. You will also supervise and guide the reception staff, providing strong leadership and operational support in alignment with Benson Radiology's values and behaviours. This is a key role that requires positive leadership, a focus on service delivery, and the ability to foster a collaborative and supportive team environment.
Duties Include, but are not limited to: Booking, registration and invoicing of medical imaging examinations Ensure all patients, their families, health professionals and the community are greeted in a friendly, prompt and helpful manner, either face to face or over the phone Maintain awareness of patient wait times and keep them informed of excessive wait time on or before arrival, their progress in the queue and offer alternatives where appropriate Ensure appointments are managed in accordance with booking guidelines, and that appropriate schedules are maintained for each appointment type as required. Assist with training and induction of new reception staff acting as a mentor/buddy. Provide support to the reception team during implementation of new procedures and workflows. Provide performance and behavioural feedback to reception staff. Assist Administration Team Leader with administrative tasks to ensure the smooth workflow of the branch. Provide administrative support to medical imaging technologists and radiologists as required. The Successful Candidate Will Have: Previous experience working as a 2IC, Senior Receptionist or similar positions Demonstrated experience in the management, supervision and development of employees, including day to day management of workloads Highly developed interpersonal, communication and negotiation skills, including the capacity to advise and consult effectively with a wide range of patients, service providers and other professionals Well-developed organisational skills and the ability to manage time effectively and prioritise competing tasks Knowledge of Medical Practice software systems is desirable Knowledge of online appointment systems, recall and reminder system is desirable Recent experience in a healthcare environment is desirable We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Administration Team Leader? Do you have a current Working With Children (WWC) Check? Do you have a current Police Check (National Police Certificate) for employment? What's your expected annual base salary? How much notice are you required to give your current employer? Benson Radiology was formed in 1958 and has a well-deserved reputation as a leader in diagnostic and interventional radiology.
With 37 radiologists and 22 clinics across South Australia, we are one of the nation's largest private radiology practices and remain owned and operated by our radiologist partners.
Benson Radiology's team of experienced specialists across the State use the latest technology and imaging techniques to provide doctors and their patients with the highest quality imaging and patient care.
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