Funeral Administration Support Officer (30-35 hours - negotiable) Location: Launceston OfficeHours: Monday to Friday
We are a family based local business who strive to provide the highest level of service, support, and compassion to families. Our small, dynamic team is dedicated to caring for our clients.
We are seeking a compassionate and organised Funeral Administration Support Officer to join our team. While prior experience in the funeral industry is not required, exceptional administrative and customer service skills are essential.
Key Responsibilities: Welcome families to the funeral home and attend to their needs with compassion and professionalism.Manage incoming calls and emails.Handle administrative tasks such as data entry, maintaining office supplies, filing, documentation and record management, invoicing (Xero) and banking.Collaborate closely with Funeral Arrangers in preparing all necessary paperwork for funerals.Perform additional duties as needed to ensure the smooth operation of the office and support for families.Essential Skills and Attributes: Strong customer service focus with a commitment to compassionate care.Ability to multitask and prioritize effectively to meet deadlines.Excellent interpersonal and communication skills.Proficiency in MS Word, Excel, Publisher, Outlook, and Xero.Self-motivated, able to work independently and as part of a team.Excellent decision-making and problem-solving abilities.Adaptable and responsive to changing situations.Positive, warm, and friendly demeanor.High level of integrity and organisation, with keen attention to detail.Driver's Licence.If you are interested in this rewarding position, please submit your resume along with a cover letter detailing how you meet the selection criteria. We look forward to hearing from you!
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