Funeral Administration Support Officer (30-35 hours - negotiable) Location: Launceston Office
Hours: Monday to Friday
We are a family based local business who strive to provide the highest level of service, support, and compassion to families. Our small, dynamic team is dedicated to caring for our clients.
We are seeking a compassionate and organised Funeral Administration Support Officer to join our team. While prior experience in the funeral industry is not required, exceptional administrative and customer service skills are essential.
Key Responsibilities: Welcome families to the funeral home and attend to their needs with compassion and professionalism.Manage incoming calls and emailsHandle administrative tasks such as data entry, maintaining office supplies, filing, documentation and record management, invoicing (Xero) and bankingCollaborate closely with Funeral Arrangers in preparing all necessary paperwork for funeralsPerform additional duties as needed to ensure the smooth operation of the office and support for familiesEssential Skills and Attributes: Strong customer service focus with a commitment to compassionate careAbility to multitask and prioritize effectively to meet deadlinesExcellent interpersonal and communication skillsProficiency in MS Word, Excel, Publisher and Outlook and XeroAccurate data entry skillsSelf-motivated, able to work independently and as part of a teamExcellent decision-making and problem-solving abilitiesAdaptable and responsive to changing situationsPositive, warm, and friendly demeanerHigh level of integrity and organisation, with keen attention to detailDriver's Licence If you are interested in this rewarding position, please submit your resume along with a cover letter detailing how you meet the selection criteria. We look forward to hearing from you!
For further information and a copy of the job description please contact
Kesni Burton, Manager
[email protected]