The Position:ISS is seeking an experienced Administration Supervisor to lead our on-site department, provide an excellent administrative and customer service, while ensuring all contractual obligations are met.Key Responsibilities: Oversee daily operations of the accommodation facility including guest relations, front desk service, housekeeping, and maintenance.Manage and lead the front office team, ensuring consistent delivery of outstanding customer service and efficient operations.Handle customer service issues, resolve problems, and provide hands-on support during peak times or emergencies.Lead the front office team and ensure adherence to company policies and standards.Oversee all aspects of guest check-in and check-out processes, ensuring a smooth and personalized experience for every visitor.Regularly report to upper management on the accommodation's performance, including guest feedback and financial details.Forge and maintain relationships with vendors, local community leaders, and other relevant stakeholders.
What we are looking for: Demonstrated experience in an Administrative position, preferably in hospitality or accommodation booking.Ability to resolve any guest concerns or issues in a timely and professional manner.Knowledge of INX & RMS beneficial.Microsoft Office Suite proficiency essential.As you will be in constant contact with senior executives and external representatives, you will display polished presentation and communication abilities.Police Clearance or willing to obtain one and medically fit to pass pre-employment medical.Australian Driver's Licence (preferred).
What you will get in return: Supportive on-site leaders and off-site P&C team to support your work.All meals, accommodation and uniform provided whilst on site.Mental, financial and physical health support programs.Great team culture in a global business that nurtures talent has a commitment to a diverse and inclusive workforce.Ongoing support and training with opportunities to grow at a global company.
ISS IS A PLACE TO BE YOUWe have ambitious goals for how we work, how we impact our surroundings and how we treat our people.
It's you that makes the difference to making amazing places, and we believe everyone can influence change for the better.ISS IS A PLACE TO BE WHO YOU ARE Every ISS employee, or "Placemaker," is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment.
ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.ISS IS A PLACE TO BECOME WHAT YOU WANTISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGERWith over 485,000 employees throughout 46 countries ISS is a company of belonging.At ISS we believe 'People Make Places' and we are looking for the best People to create the best work-Places in Western Australia.
