Administration Receptionist

Gregson & Weight Funeral Directors are the Sunshine Coast's longest established funeral firm, having just celebrated 50 years in business. With branches at Caloundra, Buderim, Nambour and Noosaville, we care for hundreds of families each year.
We are looking for an experienced all -rounder to join our friendly front desk team in Caloundra on a full time basis. You will need to be reliable, with a professional phone manner and excellent computer skills. Some travel between branches may be required at times, so a driver's licence is essential.
About the role and responsibilities:
· Welcome and greet client families and visitors at our front desk
· Respond to a high volume of phone calls and emails
· Answer enquiries and prepare quotes
· Assist Funeral Arrangers as required – prepare invoices, emails, scanning, follow up on tasks
· High volume of data entry into CRM system
· Submit Death Registration data to the Registrar
· Book appointments
· Sales of urns, jewellery and memorial placements
· Accept payments via eftpos and cash, prepare daily banking reconciliation
· General office tasks
Key selection criteria:
· Full time role – Monday to Friday 8.00am – 4.00pm
· Ability to deal with the public in a professional manner with excellent communication skills, both written and verbal
· Demonstrate a warm, friendly and empathetic manner
· Previous experience with accounts payable and receivable essential, experience with Xero highly regarded
· Previous administration receptionist experience is essential - minimum 2-3 years
· Ability to work autonomously and in a team environment
· Be comfortable to multi-task and prioritise duties
· At times this position may require dealing with families who are grieving, under stress or in conflict. Maintaining confidentially is a key criteria