The primary purpose of this position is to provide a high level of administrative support to the Economy, Visitation & Place Branch.
The role provides effective internal and external quality customer service and contributes to the implementation and development of administrative processes and systems.
RELATIONSHIPS
Reports to:
Manager, Economy Visitation & Place Reports to:
P01047 Staff Responsibility:
Nil Key Internal Relationships:
This position will be required to liaise with staff, at all levels of the organisation including Councillors who interact with Council's Economic Development, Visitation and Place Making portfolios.
Key External Relationships:
Residents, ratepayers, visitors, Chambers of Commerce and business representatives.
KEY RESPONSIBILITIES This position is responsible for: Providing quality and effective customer service and responding to a broad range of complex enquiries; Providing specialised and general administrative support to the Manager, Economy, Tourism & Place, Program Leaders and other branch officers as required, including those located remotely at Council's Visitor Information Centres; Coordinating the Council Report and Council Resolution and Councillor Enquiry processes for the Branch; Assisting the Manager in monitoring branch budgets and quarterly reporting on Delivery Program and Operational Plan actions; Assisting the Manager in coordinating the annual budget development process and Service Business Plans; Coordinating Customer Service Requests for the Branch and where necessary preparing written responses to a wide range of enquiries, some of which may be complex, using research techniques; Coordinating and monitoring of HPE correspondence for the Branch; Liaising with staff at all levels, management, and other key customers and contacts to coordinate and follow-up on a range of activities; Drafting and presenting simple reports, documents and presentations; Contributing to help Council deliver its sustainability goals.
Guiding Principles
We act as one organisation responding to the changing needs of our community while protecting and enhancing our World Heritage environment.
We are strategy led, driven by our Community Strategic Plan with clear priorities and focus.
We are service focused we continuously improve service provision and provide excellent customer service.
We collaborate and work together to achieve our outcomes.
We ensure safety and well-being is at the centre of our organisation, operations and culture for our employees, our community and our environment.
We are a socially, environmentally and financially sustainable organisation, living within our means, ensuring best value resource allocation.
These Guidelines complement the Council's adopted Values of: Work Together; Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting Community.
Workplace Health & Safety Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies and procedures and under the relevant WHS legislation.
These include but are not limited to identifying potentially unsafe situations or work practices and notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative); never performing a task that you believe is dangerous or for which you do not have the experience, or have not received appropriate instructions and training or where the correct equipment to carry out the task safely is not available; always work in a safe manner and in accordance with safety instructions, where applicable; use the work equipment supplied for the job, in accordance with the manufacturer's instructions, and any personal protective equipment, which the Council deems necessary and has provided; be safety aware and report any actions to your line manager which will assist the Council to meet its legal workplace health and safety obligations.
You have the right to cease or direct cessation of unsafe work.
In addition, you are required at all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION The position involves communication, verbal and written, at all levels within the Directorate and across Council, and contact with the community, government agencies and businesses.
Well-developed verbal and written communication skills are required at a high level to enhance and support professional and technical staff in a multi-disciplinary environment.
JUDGEMENT & PROBLEM SOLVING The position makes decisions in relation to its work priorities within agreed projects and guidelines.
Judgement and problem solving are used to initiate change and improve work arrangements and to assess a number of options for process improvements.
AUTHORITY The position is fully accountable for daily decisions made in conjunction with responsibilities, and accountable for managing and monitoring administrative tasks associated with the Branch and where possible improve work procedures.
The position is required to work across the Branch and the organization and an ability to be autonomous is critical.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES ESSENTIAL
An extensive range of experience (typically gained over a period of around 5 years) in an administration role or equivalent demonstrated competencies.
Relevant tertiary qualifications at the TAFE Certificate III level (ie 600 hours face-to-face learning), or equivalent demonstrated competencies gained through on-the-job learning.
Demonstrated highly developed core and functional competencies in areas such as: Advanced use of a range of appropriate/relevant computer applications (e.g.
Word, Excel, Internet, etc.
); Composing and preparing non-standard reports and correspondence; Providing specialised customer service; Planning and organising work priorities with a commitment to continuous improvement; Coaching, guiding, supporting and developing other staff and/or the team.
A high level of autonomy and ability to meet competing deadlines; Proven ability to work within a team environment and build rapport with various stakeholders both internal and external to the Branch; Experience in working in an environment of ongoing change; Sound knowledge and commitment to Equal Employment Opportunity and Occupational Health and Safety principles and their application in the workplace.
REQUIRED QUALIFICATIONS
Date last reviewed: Page 3 DESIRABLE
Previous experience in the areas of Tourism and Events Management.
Class C Drivers' License.
Date last reviewed: Page 4 #J-18808-Ljbffr
