Administration Officer - Rostering/Scheduler (Padstow St George)Location: Padstow St George, New South WalesDo you have a passion for working for a Home Care provider? Do you enjoy working in a small team providing Care services? Then Right At Home is the place for you!Why Right At Home?Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time. We offer:Ongoing paid training and professional development (E-Learning).Access to Rewards program which entitles you to discounts on products and services.Monday – Friday (8am-4pm or 9am-5pm).The Role of Administration Officer (Rostering/Scheduler)We are looking for an experienced Scheduler who is good at planning and organising staff workloads to meet both client and business needs. The Scheduler must be willing but not limited to:Experience in Home Care Services together with previous rostering experience will be highly regarded (but is not essential).Review, refine and improve rosters whilst maintaining budgets.Minimise overtime and unnecessary travel and non-productive staff time.Maintain consistency of services to clients in terms of service time and care staff.Roster day-to-day urgent situations as they arise in a timely manner.Resolve issues and problem solve in a fast-paced environment to meet client/business needs.Review timesheets on a weekly basis.Ensure that staff sign in and out of shifts, and review that care notes are included after every shift.Approval of timesheets alongside operations teams and in accordance with our check-in and check-out system.Working within tight deadlines.Other administrative duties as required including:Answer incoming calls and direct them to the relevant person.Publish rosters on a fortnightly/monthly basis.General day-to-day administration of the office.Deal with enquiries in a timely manner and/or take appropriate follow-up action.About Right At HomeRight at Home is a leading approved provider of quality in-home care, with a strong reputation for trust, reliability, and quality in the community. We provide dementia care, domestic support, companionship and socialisation, personal care, post-operative care, disability support, and skilled nursing. Our tailored services help people all over Australia to maintain independence and a healthy, fulfilling lifestyle.Right at Home is an Equal Opportunity Employer – we embrace and celebrate diversity and do not discriminate. We are for all people, regardless of differences. All employment is decided based on qualifications, experience, merit, and business need.QualificationsTo be successful in this role, we expect you to have:Demonstrated experience in roster/scheduling management or a similar role of 1-2 years.Current Police Check.Current WWCC.Current First Aid and CPR.NDIS Orientation Certificate.Preferred SkillsYou will need:Strong time management and organizational skills.Ability to problem solve, work within deadlines, and think outside the box.Excellent attention to detail and a high level of accuracy.Proficient IT capabilities and the ability to quickly pick up new systems.Excellent interpersonal skills with the ability to build and maintain strong working relationships with key internal and external stakeholders.Extensive administration skills such as data entry and documentation, handling incidents and complaints, email, and phone management.Ability to work independently and as a member of a team.Excellent command of spoken and written English.
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