About the role
To provide a high standard of administrative support to clinical staff of Metro North Mental Health - The Prince Charles Hospital (MNMH-TPCH) as a Reliever when incumbent staff in our Community and Inpatient areas are absent on leave.
About you
This successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values:
Provide reception duties and initial point of contact for the area ensuring that all telephone enquiries are dealt with in a professional, courteous, and timely manner and are directed to the relevant area for assistance or messages given to relevant staff members. This includes answering of telephones from other unattended workstations.
Proficient in the use of, or an ability to acquire knowledge of, hospital information systems such as Consumer Integrated Mental Health Application (CIMHA), Hospital Based Clinical Information System (HBCIS), Medirecords, S4/Hana, Kyra - Patient Flow Manager (PFM) etc. Staff are expected to be compliant with the timely and accurate input and collection of consumer related data and information relevant to their work area requirements.
Prepare, manage and maintain medical records including requesting, returning and tracking charts on Hospital Based Clinical Information System (HBCIS) as required and in accordance with hospital policies and procedures, filing of paperwork (letters, pathology, consent forms, other forms) according to Hospital Order of Filing requirements.
Responsible for providing administrative support for Community Clinics including generation of clinic lists via HBCIS, consent forms, chart preparation, process patient billing, photocopying, booking interpreter service as required, ensuring all relevant paperwork is forwarded to treating doctors, clinicians and general practitioners in a timely manner.
Plan and record Case Reviews on CIMHA and follow the local business rules.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
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