About the roleDeliver a seamless patient experience by providing efficient bookings, referrals, admissions, and reception services for all clients within Procedural Services. This role will undertake a wide range of duties while working in a team environment, rotating between roles within Procedural Services and STARS Administration Services.
About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
Provide excellent customer service and communicate clearly and confidently with patients, members of the public, and facility staff, face-to-face and via virtual care services, asking questions, responding to inquiries, and providing accurate information.Manage workload appropriately with effective time management practices, prioritizing tasks and ensuring all tasks are completed within appropriate timeframes.Understand and anticipate patient and service needs, including recognizing potential issues, undertaking investigations to find and implement solutions in a timely manner.Undertake special projects and assignments as required by the Senior Administration Officer, Procedural Services and the Manager Administration Services.Health EquityIt is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural, and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognizing the importance of working with Aboriginal and Torres Strait Islander peoples, communities, and organizations to design, deliver, monitor, and review the health and support services we provide.
Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areas. Value-driven organization which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance. Flexible working arrangements and competitive salary rates with annual incremental increases. Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging.
Be part of a world-class, dynamic, and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching, and cutting-edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED.
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