Administration Perth Full Time Icon Cancer Centre Australia Join Our Team as a Patient Scheduling Coordinator in Radiation Oncology!
In this dynamic role, you'll be at the heart of patient care, managing and coordinating the scheduling of radiation therapy procedures using ARIA for Radiation Oncology.
You'll work closely with patients and their healthcare teams, including allied health, radiation oncology, medical oncology, radiation therapists, and nursing staff, ensuring seamless communication and collaboration across departments.
Your responsibilities will include scheduling radiation therapy simulations and treatment appointments, appointments with medical and nursing teams including subsequent and follow up appointments, managing these appointments around other patient activities including chemotherapy and allied health appointments, In doing so, you will prepare a seamless patient schedule and will be a key point of contact, communicating with patients and their families in person and over the phone, ensuring they receive timely appointments that meet their needs.
This role is essential in helping us meet important deadlines and waiting time targets, all while maintaining the highest standards of professionalism and patient care.
If you're passionate about providing exceptional service, thrive in a fast-paced multidisciplinary environment, and want to make a real impact in the lives of those undergoing cancer treatment, we'd love to have you on our team!
Key responsibilities: Primary oversight for radiation therapy scheduling and bookings Respond to emails, phone calls, and IM messages.
Make appointment reminder phone calls.
Provide information to patients regarding preparation for radiation therapy simulation and other upcoming appointments under the direction of the radiation oncologist & radiation therapist.
Schedule and document accurately in multiple EMR, billing, and computer systems.
Assist with transportation communication and coordination with outside entities.
Retrieve and scan patient records and forms into appropriate EMR systems Professional communication: answers the phone call, coordinates communication, provides information in accordance with established policies.
Establish and maintain effective professional working relationships with internal and external customers.
Provide and maintains patient confidentiality and follows all organisational policies and procedures.
Other duties as requested by the RT manager, Admin Manager, s or Oncologists.
About You: We are looking for someone with excellent communication skills and the ability to work as part of a team while also managing your own workload.
This is a chance to truly own this role and create a positive and dynamic relationship with a wide range of stakeholders who will rely on your excellent time and task management.
The role requires a considerable amount of computer work using specialist Oncology systems eg.
ARIA for scheduling in addition to the general use of systems such as Charm for medical oncology scheduling.
A knowledge of these systems would be an advantage, although training will be provided.
Ability to provide positive services and interactions with both internal and external customers.
Multi-tasker, detail -oriented, with the ability to keep up in a fast-paced environment, and adaptable to organisational changes.
Prioritises work to ensure all details are addressed and complete documentation is entered into the system.
Supports principles of continuous improvement with enthusiasm and energy.
Strong computer, problem solving, and organizational skills.Word, Office, Excel & ability to learn new systems quickly.
Ability to work within a team environmentand independently as necessary.
Excellent verbal communication, interpersonal, and telephone skills.
Ability to work in a fast-paced medical clinic.
Education and Experience: High school graduate or equivalent Minimum 1 year of medical admin experience; Oncology preferred About Icon: Icon Group is Australia's largest dedicated cancer care provider with a growing reach into New Zealand, Asia and UK.
With over 3500 employees our Australian cancer services division is made up of 6 day oncology hospitals, 32 radiation oncology centres and 10 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof.
The group also encompasses chemotherapy compounding services and pharmacy.
Icon is dedicated to providing exceptional cancer care to communities across Australia.
Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.
Want to learn more about our Midland Centre?
https://iconcancercentre.com.au/centre/midland/ Here's why our people choose us: Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day.
Here you'll know your work is making a difference.
Connection, at Heart: Our work isn't easy but it's extremely important.
Our secret ingredient is our incredible, connected, and talented people.
And their secret ingredient is each other.
Opportunity, at Hand: We're constantly innovating.
We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries.
Every week brings changes, growth and new opportunities.
Benefits you'll enjoy: Career-Enhancing Training: Access dedicated, industry-recognized pharmacy training courses to boost your career.
Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
Flexible Work Arrangements: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.
Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
Wellness Support: Utilize resources and tools to balance your psychological and physical health.
Global Opportunities: Explore exciting international opportunities as part of Icon's expansion.
Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.
We're excited for you to join us!
At Icon , build relationships that matter.
Apply Now because At Icon, You Can .
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees.
We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19.
Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD's.
